Ocsltd

Hi All, I've been trading for 5.5 years, just signed up to this forum, so first of all, Hi. I'm after some advice, I purchased a car from BCA Bedford, purchased online, Grade 3 car. Had it delivered by BCA, as soon as it arrived it was quite clear there was an awful lot more damage on the car than the condition report indicated. I've raised a claim, with the live online team, I've sent pictures etc but have to keep chasing them and don't seem to be getting very far! To make matters worse, I've been dealing with someone who seems to have that typical 'BCA' chip on there shoulder, and just grunts down the phone with a very negative attitude. I'm trying to remain calm and polite, but getting increasingly frustrated. Has anyone else had any similar experience rejecting a car, is there someone I can speak to with a bit of authority, who might act a bit more professionally? Any advice or help greatly appreciated? Cheers