Ocsltd

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Posts posted by Ocsltd

  1. Posted

    13 minutes ago, Mark101 said:

    They went to see one en route to me in Cwmbran or Caerphilly (can’t remember which).  A white one which mine apparently knocked into touch. Dealer wouldn’t provide new MOT and it was tatty in comparison apparently.

    Don’t want to sell me a seat do you? :lol:

    :lol:

  3. Posted

    23 minutes ago, Mark101 said:

    I am desperate for some stock, not complaining it is a nice position to be in.  I checked in to BCA Online yesterday and could not believe the prices stuff was making, unbelievable. 

    Same here! I was watching Bedford UKCGR Low Mileage..... :blink::blink:

  7. Posted

    6 minutes ago, Mark101 said:

     

    I never count my chickens but it is looking good.  

    They would have come earlier on Sunday but I told them I will be in no fit state to drive before noon after the session we have planned for Saturday night.

    I know exactly what you mean, but they sound like genuine buyers to me.... 

  11. Posted

    8 minutes ago, RJEauto said:

    Hi all

    Looking for some  advice - apologies for the long post!

    We sold a VW golf GT TDI 170 (2007) to a customer 13th October. Car was perfect for a 10 year old vehicle and drove fine. All PDI'd properly and test drove.

    Within a week, customer calls, DPF light on. Brought the vehicle back, driven with 2 flats. 1 alloy, 1 space saver. The space saver was almost square! Front bumper scuffed, number plate cracked.

    We done a re-gen. Customer paid for tyres. We added new space saver no charge due to inconvenience.

    Customer comes back 3-4 weeks later. Light back (with EML) and car been in an accident. Can we do the repairs and charge the company who's van was at fault and fix DPF at same time. Company in question provided hire car. Car was with us 3 weeks waiting for panels. Launch diagnosed fault as DPF pressure sensors. Replaced, road tested over 2 days - perfect. Car goes back out.

    Few days later, customer back again!!! Fitted aftermarket DPF also had to fix radio as broken due to fizzy drink spilled (not by us) and crystallised and shorted wiring. At this point, customer offered courtesy car due to inconvenience - rejects this, not required.

    Christmas! This bloody Golf if back. Explained we're shut down over Christmas but will send the car to a VW specialist as soon as re-opened. Car gone to specialist 7th Jan. Diagnosed fault, new DPF failed. Advised - genuine second hand DPF, terracleaned and fitted. They will do the job - currently waiting on this DPF which is due to arrive on Saturday, delayed due to weather conditions. In the meantime customer gone to jail, partner and brother in law made contact for updates complaining about money spent on taxi's etc. Explained our courtesy car is currently out with another customer but welcome to use it as soon as it's back in.

    Today, brother in law called. Demanding full refund basically. Said he's spoken with Trading Standards and solicitors and if we can't come to agreement they will be pursuing.

    I have advised this is the first time we've had mention of a refund. We're trying our best to get this resolved asap and can only apologise for the inconvenience. Due to the time passed since purchase and the wear and  tear on the vehicle, we would only be able to offer partial refund of £3400 (purchased vehicle for £4150). Brother in law to speak to customer / solicitor and contact us.

     

    This car has caused nothing but grief for the past few weeks as well as the customer! We've spent a lot of money getting this repaired to go back with a full refund. What do you recommend / what would you do?

     -Kelly-

    How long is his sentence? ;)

    • Like 1

  12. Posted

    Service history / timing belt aside, have you seen / got any proof that the timing belt did indeed snap, and that he actually has had a replacement engine.

    Not that I think he's got a case at all, but unless you've got confirmation from a garage who carried out the work on the replacement engine, or a breakdown report, I'm not sure I'd believe these chain of events.......

    It's quite probable he's making the whole thing up!!

  15. Posted

    I just looked at the Audi and here are my thoughts....

    The location looks dodgy, it looks live you've turned down an old track and taken the pics in the middle of nowhere, as a punter would make wonder what you're hiding, doesn't give an overly professional image. 

    Some of the pics are wonky / looks like the car is on the lean....

    There's only a mobile number and no landline number, again looks a bit amateurish......

    You've put in the description BACS or cash, which is fair enough, but again just sounds a bit amature.

    Don't get me wrong I'm sure there are good reasons for some of the points above, but just doesn't inspire confidence / look overly professional.... 

    You don't have to have a shiny showroom to give punters a bit of confidence.

    No offences hope this helps.

    P.S Agree about the alloy wheel!

  17. Posted

    Just now, Rory RSC said:

    Do you use a stock feed ?

    It blocks it on a DMS stock feed but its ok if you do it in dealer portal as far as I can tell. Had the same issue. 

    No, I always do it 'manually' in dealer portal.

    I've just spoken to AT about it, although they couldn't give me a definitive answer as to why this one was flagged (I have similar adverts which are still live and fine) she advised not to put the word sold more than once. I had put sold in the attention grabber and the advert text.

    I was still puzzled why some of my other adverts were still ok, but she gave me a 'virtual' shrug of the shoulders down the phone and just told me to be careful and not use the word sold more than once....

  18. Posted

    3 minutes ago, Nick M.K. said:

    +1. I went to a really good car dealer masterclass where one of the tips was to advertise SOLD vehicles. Called "The syndrom of the busy pub" in marketing (where you walk along a street of restaurants and you naturally want to go in the one which is full of customers or even has a queue to get in)

    Will have to think of another text: 

    Thank you, no longer available

    Thank you, found a great new home

    Thank you, you just missed out :-)

     

    Yeah I agree. It just took me by surprise as I've never had an issue before....

  19. Posted

    6 minutes ago, Nick M.K. said:

    I have no less than 4 active ads with SOLD in the attention grabber, no issues. Just double checked them all now. Maybe if it's in the attention grabber the AT "police" can't see it :-)

    https://www.autotrader.co.uk/classified/advert/201810121426442

    Either way, I can't believe they don't allow you to use the word sold! :blink: 

    Perhaps they'll start banning words like mileage, service history etc...... 

  20. Posted

    Just checking my stock on AT as it's coming towards the end of the double stock offer. One of the cars is sold, so naturally I've updated the advert to say sold, which I've always done. Sometimes if I take a deposit, I'll update the advert, DEPOSIT RECEIVED, NOW SOLD.

    This particular advert was showing as not advertised due to having words in the text that were not permitted, SOLD!

    Since when has this been the case?! So we can't put the word SOLD in our AT ad's now?????

  24. Posted

    I was concerned, so contacted DVLA, they aknowledged that there was a back log and said that they were happy to authorise the use of them until the end of Jan.

    Got my confirmation about a week ago, but oddly they always cash the cheque after I’ve received the confirmation...

  25. Posted

    3 minutes ago, Nicoletta said:

    You know you are all abit mean to be honest. I didn’t get that reading through previous. Seemed like a nice bunch....Been reading this forum on and off since AutoTrader killed there’s. My apologises for not introducing myself. I see that must be a big thing but I didn’t realise...I’ve been reading different threads on here for a while. Never contributed or commented as every thing I would have said had been said. Never saw an introduction but maybe they wernt new. Didn’t realise. I tried to correct it, you can see that and then all this shit anyway.

    Just joined today as had a dilemma over this, thought like minded people going through the same crap might have some opinions....thanks for the help tho and for being stand up gentlemen about it

    Is it that time of the month again.... :ph34r: