justlooking

We had this issue when we applied for the Hampshire Trading Standards 'Buy With Confidence Scheme'. We didn't do PDI's and they told us it'd be a good idea in-case we are asked to prove that a car did not have a pre-existing fault at point of sale, to which we agreed, but I told them I wasn't a trained mechanic, so whilst happy to fill it in, didn't want to be fraudulently saying something's fine when I hadn't ligitimately checked it! The answer was pretty much 'do as many checks as you can as it's better than nothing'. The road test sections will throw up a lot of items, but as you say, there's no substitute for getting it on the ramp to check Suspension/Brake items/leaks etc. Not comfortable with 'do as many checks as you can as it's better than nothing', we ended up MOT'ing pretty much all of our cars which allowed us to fill in the convenience items ourselves (leccy windows etc) and the MOT would allow us to complete the majority of the other stuff, having said that, there is still some obscure items on there such as 'pressure test radiator cap' amongst others, we simply mark 'nc' not checked on these items. Not ideal, as this may raise questions in itself but I guess the only option here is to create a custom PDI form, maybe a simple one in the format of main dealers vehicle health checks? Can anyone recommend a custom print shop who can offer this and one they use? anyway, we now have a mechanic that carries out PDI's on all of our cars, in addition to a new MOT if it has less than 6 months remaining.

Rory/GLW - thanks, will take this one on and hopefully get something sorted via ISUZU, I'm going to be contacting the dealer to get all relevant info before raising a case via the link supplied.

I know! you'd be surprised, as an example I've previously managed to get AMG customer services to help out with an issue when I made daily consistent negative comments on every facebook post their AMG page made. It works

thanks Trade Vet, I plan on taking over from my customer in talking to ISUZU, seeing as I appear to be liable, and this will definitely something I'll be doing if I don't get anywhere

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good point, one to open up to the floor as it is my understanding that due to block exemption rules introduced in 2002, as long as it's been serviced at the correct interval with the correct items replaced as per the service schedule then this will uphold the warranty.providing genuine parts are used/correct grade oil. i.e their argument for using genuine parts could be if the engine blows up but you changed the oil at the correct interval - as per the first service at 12k/1year but if you used an inferior aftermarket oil filter and the oil filter fails then the manufacturer could claim that the engine blew up as a direct result of a poor quality filter. other than that, they have to honour the warranty due to block exemption rules listed here: https://www.theaa.com/driving-advice/service-repair/right-to-repair-campaign "Servicing a new car Changes to the BER in 2002 included clauses intended to increase choice when it comes to servicing of a new car. You cannot be obliged e.g. as a condition of warranty, to have your car serviced by a franchised dealer. Other changes at that time permitted multi-brand showrooms and no longer obliged dealers to combine sales and service/repair – though most have continued to do so. The work can be carried out by an independent garage as long as that garage uses manufacturer approved parts and correctly follows the manufacturer's service schedule. Independent garages generally have much lower overheads than franchised dealers so their hourly labour rate is also cheaper. Although you are free to have your car serviced at whichever garage you like - and benefit from the cost savings - you can't then expect much help and goodwill from the manufacturer if the car develops a major fault just after the warranty has expired. Manufacturers often cite lack of loyalty on the customer's part as the reason for their decision not assist with the cost of a repairs after the warranty has expired"

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I also see that they've removed the MOT station's details, was very useful, I left feedback via the BETA site option at the top also. Hoping they reinstate it.

Hi all, Out of curiosity, I just checked the masked mobile number on our adverts and they rang through to another dealer, you might want to check yours. Alex