Del Boy

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Posts posted by Del Boy

  2. Posted

    I don’t think you’re being strict at all, certainly not on a performance car. 
    I had a similar issue a couple years back. This Audi man arrived looking at an A1 black edition and desperately wanted to test drive it even though he had already offered me £1500 less (by text) than the asking price without even seeing the car. Naturally I told him he needs to pay deposit for a test drive or better still buy the car and if there is anything wrong with it in any way I will refund him on the spot. He kicked off in my showroom and left. He then went on a rant leaving me bad reviews all over the place. You need to be careful with test drives because it tends to really irritate some people particularly if they have travelled a distance. My advice going forward is to qualify them better over the phone. I like to make it clear that we are arranging an appointment for them to view the car with the intention of them buying it based on all the hd images and 8 minute video appraisal. If they hesitate or say something you don’t like then you can make the decision to appoint them or not. 

    • Thanks 1

  3. Posted

    On 10/15/2021 at 6:54 PM, Zahoor said:

    We are fully Stocked up normally we have 65 cars on web and sell around 45 a month last 2 weeks over 90 cars on web and no calls or serious enquiries 

    You’ve got 90 for sale and not sold anything in 2 weeks? 

  4. Posted

    I seem to be getting this more and more regularly. The email they have sent you is a generic email. 
    The best way to correct it is to contact the mot centre that entered the incorrect mileage and get them to send you the invoice for the mot showing the correct mileage, then forward it to mot replacement. 
    The mot centre only has a certain amount of time to correct the mileage, I think it’s 30 days after the test. 

  5. Posted

    15 hours ago, BHM said:

    You need to be able to sort the wheat from the chaff fast in this job, part of which is simply not getting into a game of email ping pong entertaining the cretins.

    Tbh I don’t take deposits but I qualify hard over the phone before I agree to an appointment. Some don’t appreciate it (usually tyrekickers & those who expect the red carpet treatment) but those that visit usually buy. Funnily enough the few I don’t deal are usually the ones I was unsure about in the first place but decided to take a gamble. 

    However admittedly what works for one doesn’t work for another.

    What sort of qualifying are you doing over the phone? I’m assuming you ask the same questions like are you planning to drive the car away today? It doesn’t matter what I ask or say to them, they tickle my balls over the phone with all the right answers then when they arrive the tyre kicking starts. 

  6. Posted

    5 hours ago, justina3 said:

    Don’t think I will be stealing the reps suggestion to tell the customer your better of with finance over a bank loan in case something goes wrong then the finance company can help where as if you take a bank loan your own your own !

    Haha yeah I thought the same. That’s gonna sound really good telling the customer ‘don’t worry, if it blows up and I don’t play ball then you can go to the finance company’. Err don’t think so 

  7. Posted

    59 minutes ago, metcars said:

    I know I bang on about this, but physical auctions have now had another nail in their coffin! They’ve always wanted us to sit at home buying, it suits them completely. I’m just amazed that auction houses have been slow to stick it on us. It will be interesting to see how bothered they are about physical auctions now they have a great opportunity like this to change everything?

    I agree. Bca don’t help themselves by charging us to bid online, it should be the other way around! 

    • Like 1

  10. Posted

    Just now, trade vet said:

    Not good enough.I think you need at least a 3 months package waiver to remain.AT has been doing £360m T/O with net profits of £270m so if they offered a 6 months waiver, it would not impact their business.

    To be fair we don’t know how long this ‘episode’ will last. AT could extend the free period next month? 

  15. Posted

    1 hour ago, BHM said:

    Just had what sounded like one of Nigeria’s finest on the phone; “What is your best price?”

    He sounded wounded when I said he just wanted cheap rubbish so he should go & buy it. He reckons he doesn’t want cheap! He reckons he’s a serious buyer, although he hadn’t bothered reading the advert, didn’t know it was a decent model, historied up & decent miles. All this cnut sees is the bottom line but as he said, he doesn’t want cheap.

    I’m ashamed to say I wasted 4 minutes of my life trying to educate this thick head, making him open up the internet advert & read it back to me :lol:. He’s letting me know..........

    That’s the last time you’ll ever hear that mans voice lol. 

  17. Posted

    On 12/12/2019 at 8:33 AM, JA Trader said:

    Its been a few days since i have done it and it seems to of settled down to a normal smell now. I currently have it running on a fiesta so will see how that one works

    How did you get on with this? 
    I’m thinking of ordering one as I currently have a few cars that smell of smoke 

  20. Posted

    10 minutes ago, justina3 said:

    It really is a trial and error and you would be amazed at the amount of crazy adds out there, my 18 year son old keeps getting a local company boosted adds in his news feeds for audi s5 m sport bmw,s even had a g wagon last week, what on earth is the point on targeting that age group they would never be able to insure the car in a million years even if they could finance the car up, complete waste of money time and effort.

     

    I dont totally agree here Justin, with fb the aim is to generate 'organic reach' which is basically free advertising. If an 18 year old gets a nice car in his feed he/she will likely comment or 'like' the advert which will in turn appear in all their friends feeds too, ie organic reach.

    I think targetting youngsters with expensive exotic cars is clever for the reason mentioned above. Kids will engage in it, a bit like having a poster on the wall as a kid! They do this stuff on their phones now.

    Not that I sell exotic cars like this, far from it actually lol. I just see the method in the madness!