AutoJacob

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Posts posted by AutoJacob

  1. Posted · Edited by AutoJacob

    Have him return it at his cost to your self - it should say this on your invoice, worded differently obviously.

    Do not bend over backwards for him, playing MR nice guy in situations like this does not work, please for the love of god do not seek a "specialist" local to him and have them repair this old lump.

  2. Posted

    4 hours ago, Nick M.K. said:

    If someone takes a dealer to court over a car like this the claim will be thrown straight out. "Struck out" :-)

    You buy at those miles with that "fair wear and tear commensurate with age and mileage" you don't get to waste their time...

    How confident are you of this Nick or is it one of those "uncertainties" of the CRA.

    8 weeks of motoring, engine blows up.. two options.

    1. Car is in warranty - Customer seeks repair at no direct cost

    2. Car isn't in warranty - Customer pays for repair

    On a £6K car with mileage like that I'm sure he was offered a third party warranty and refused to pay thus going with the FREE 30 day warranty (self warranted).

    In my opinion it's the customers problem, out of warranty and 2 months after sale so OP shouldn't be put in such a situation or made to feel responsible whatsoever.

     

  6. Posted

    Extremely unlucky, I don't think BMW will pay out personally or that you will win a court case as they have issued a recall.

    How did you buy the car as in the Sales Of Goods Act it states that everyone in the supply chain (all sellers) are responsible for having recalls done and making sure the vehicle is roadworthy.

  7. Posted

    Lots to learn, lots of money to win/lose and mistakes to be made.

    Selling cars at an auction is one thing but selling cars to punters is completely different.

    I would start of in the cheaper market sub £3K, have you thought about overheads? Where will you operate from?

  9. Posted

    James, cheers for that I will do a separate spreadsheet for my stock book then.

    Just to summarize, we've got a spreadsheet with each individual workings out for all the cars, a stock book spreadsheet and what else do you guys have?

    I just want to cover all the bases and then I will confirm everything with our accountant and see what she says.

  10. Posted

    9 hours ago, EPV said:

    Single tab for each live car. 

    Costs plus car purchase cost (SIV) less sale value is gross profit, carried forward to a summary sheet. 

    That can then be used to calculate VAT and corporation tax or whatever you need to pay. 

    When a car is sold, hide the tab, leaving the live cars and summary sheet only. 

    Single tab for each live car. 

    Costs plus car purchase cost (SIV) less sale value is gross profit, carried forward to a summary sheet. 

    That can then be used to calculate VAT and corporation tax or whatever you need to pay. 

    When a car is sold, hide the tab, leaving the live cars and summary sheet only. 

    Thanks EPV, my background is IT, Systems engineer but I've never been excel savvy.. I shall do it this way.

    Is your summary also your stock book or is this maintained separately?

    Cheers

  11. Posted

    Good evening all

    I'm drowning in paperwork and working solely from paper just isn't manageable anymore.

    I would like to use spreadsheet(s) rather than use a bloated DMS and wondering what you guys use to keep all the accounting as straight forward and manageable as possible. 

    If anyone can share examples of their spreadsheets and layouts then that would be greatly appreciated.

  12. Posted

    Good evening all

    I'm drowning in paperwork and working solely from paper just isn't manageable anymore.

    I would like to use spreadsheet(s) rather than use a bloated DMS and wondering what you guys use to keep all the accounting as straight forward and manageable as possible. 

    If anyone can share examples of their spreadsheets and layouts then that would be greatly appreciated.

  13. Posted

    Good evening all

    I'm drowning in paperwork and working solely from paper just isn't manageable anymore.

    I would like to use spreadsheet(s) rather than use a bloated DMS and wondering what you guys use to keep all the accounting as straight forward and manageable as possible. 

    If anyone can share examples of their spreadsheets and layouts then that would be greatly appreciated.

  14. Posted

    Good evening all

    I'm drowning in paperwork and working solely from paper just isn't manageable anymore.

    I would like to use spreadsheet(s) rather than use a bloated DMS and wondering what you guys use to keep all the accounting as straight forward and manageable as possible. 

    If anyone can share examples of their spreadsheets and layouts then that would be greatly appreciated.

  17. Posted

    1 hour ago, Dave2302 said:

    FFS, refund them yesterday !!  Imagine what is going to happen if something else sh!ts it's pants on their Hols, they'll want compo, mountain rescue, hire car, 4 poster hotel suites etc etc etc.

    And I can't believe you fitted a Clutch without doing the Concentric Release Brg, jeez, I did that once when they first started with them, next week i was doing it again, never ever will I not fit a 3 piece kit these days ;)

    Dave it was a 3pc clutch kit (with the hydraulic cylinder) however it's just shat it's self.

  18. Posted

    10 minutes ago, BHM said:

    If they’ve not yet accepted it I’d ASSUME a private punter has every right to back out of a deal?

    You have to get it fixed anyway so go ahead with the repairs & see what the customer’s attitude is at handover time.

    I'll play it by here, they are going away Friday morning, I will be delivering the car to them Thursday afternoon so ofcourse I want everything to be right for them before they go away, I have reassured them for now.

  19. Posted

    Hi guys

    In a bit of a pickle here a customer has bought a car, brand new clutch fitted prior to them buying it.. however slave cylinder has gone and contaminated the new clutch.

    They're now thinking about a refund, however I've offered a loan car and promised to get it fixed in 3 days.

    What would you guys normally do in a situation like this, without providing a refund?

    Cheers

  22. Posted

    11 hours ago, Paddy said:

    Not a bolt on but I dabble in plant and machinery, used stuff that needs a bit of fettling and either sell as is or if time permits then I'll get dirty and get stuck into a refurb... You think car punters are bad you should try dealing in the pikey domain! not all of them but certainly more than the cars. 

    I did wonder with a name like Paddy :lol:

    • Like 1

  25. Posted

    2 hours ago, tradex said:

    "I have sold them on a trade sale only basis, no warranty, no returns."

    No offence but there is your problem, a lack of understanding on retailing cars.B)

    If you do a search there are endless threads on this subject and how to approach it within consumer law.

    We have trade sale only reciepts, states the car is not roadworthy, spares or repairs, usual spiel.