Leaderboard

Photograph the listing before you bid on a bca car. Photograph or record the sale if possible. Download assured and condition reports. Photograph auction sheet in 'Your Purchases' post purchase. Notify them immediately if a car arrives missing a spare key/service book/V5. Dont just email claims notify the auction and cc in auction manager and sales staff as well. If I buy a car with a spare key and it doesnt arrive then they are ordering me a new one or giving me the go ahead to get one organised. I can stomach the hassle of getting a new key coded. Theres no such thing as insurance that pays out easily so you have to get the facts to back your case and be persistent until you get satisfaction. On the baldy tyres, an insurance company could argue that you are sending them a random picture of another car. Pull out your phone take a 30 second video, full view of the car and reg "This is KK19OOO, purchased from BCA yesterday with an assured report stating 5-6mm across both front tyres". Get a close up and use a tyre depth gauge if you have one to then show the car that arrived as only 2-3mm as stated.

Coronavirus is now the most popular excuse for bad/poor/slow/unhelpful service. Even computers run slower because of coronavirus? Who’d have thought it?

I am small fry and just starting up but all but 1 of my cars have been purchased through facebook and I have sold 50% through them. Lots of 'chancers' but I would probably have to call myself one when looking to purchase tbh. You can tell a lot from someones profile to so get a good idea of who you are dealing with when it comes closer to actually making a sale or purchase.

agreed

Covid -19, The biggest excuse ever for lazy, incompetent service/work there has ever been.

Wow! Feel the hate for FB! We do pretty well from it, both from a customer retention and from a lead generation standpoint. Surprised to read all the negative comments, but I suppose a lot of it is down to what you sell, how you sell and manage the leads. It's a far cry away from simply loading stock onto a website and putting the kettle on. Stevie