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Customer Service = oxymoron?

Just received this from the Keeper of the Forum Who would cross the to the secret room must answer me these questions three, ere the other side he see. What is bidet slang for when describing a car? What was the name of the pub Arthur Daley used to drink in? What... is the air-speed velocity of an unladen swallow? (Apologies to Monty Python)

It’s all so anonymous that they can get away with it because no one person has responsibility. As a customer you just want someone to take ownership. I helped a guy we know get a better deal on his broadband and phone. A month later when it was meant to be changed over the bill was on the same old tariff. Called and I get through to the Indian call centre who give all the scripted answers “so I understand your query is blah blah and you would like to resolve this problem today sir?” “I can confirm your tariff has changed” “yes, but what about the £400 quid from this bill” “yes, sir. This bill is now paid” ARRGGH - I just want to talk to the human beings not the robots - so I ask to be transferred to sales (big companies put the capable lot in sales because it makes them money). I then get told she can’t transfer me because I don’t have a sales call. Well, tell them it’s a sales call. I cannot do that sir because you don’t want to buy anything. Okay, so I’m telling you I want to upgrade my package. They will not accept the call sir... I hang up. Find the number for sales and 15 minutes later 400 quid returned and an apology. The battle I find is always about finding someone half decent to get on a level and actually deal with it.

Plus they have to delete all the posts calling you names before they let you in........joke

Amazing! A real skill in doing what you're doing, one I'm sure alot of us wish we had. Well done.