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Aren't customers a bloody nightmare.

I use a broker called premier insurance in winsford, ask for john France he's a switched on broker who can sort most things for a reasonable price

I have always been told by our finance rep that the finance is down to the customer, it's great that your trying to help him out of the deal, but ultimately he needs to settle the finance before he brings the vehicle back, I don't see a way out of the deal, particularly if his trade in had finance on and now it doesn't, you can offer him a full refund, but he needs to pay off the finance with a personal loan before trading, so it is clear of finance, then you pay him, give him his car back and the difference is what he pays off his personal finance. The guy is being unreasonbable assuming you will get him out of a deal for a repairable fault, so i would point out the complexitiy of returning a vehicle he doesn't own and the cost implications he will be liable for to the finance companies and let him make the judgement about whether a repair is the cheapest and easiest option!! With regard to SOGA and their car, you are just returning their goods, its not a sale...

Hi, I use them and they do pretty much as they say as long as the cars a prepped properly. They'll always discuss a decline for authorisation and will listen to your point of view and mostly will offer some goodwill or overturn the decision if you're been sensible, but I don't have a lot of claims so I think they look on that quite favourably hence the need to prep them to a high standard. They even covered one of my customers who broke down in France with an engine fault on a Jag diesel X-Type. The refunded the cost of recovery back to the UK and repaired the car with a reconditioned engine all without any fuss even though there was suspicion the customer had been driving on cheap truckers diesel while in France,