Deedee 0 Posted November 5, 2019 Customer wants to return car after 11 days, independent report states fault would have been present prior to purchase, the customer has video evidence of diesel knocking, over reviving etc it's a ford kuga 2015 Can I ask them to get a diagnostic report via the warranty legally ? They want to return and have no interest in having it fixed Share this post Link to post Share on other sites
MarkTVS 209 Posted November 5, 2019 Why not just refund and save yourself the headache if it is faulty? 1 Share this post Link to post Share on other sites
TangoVictor32 90 Posted November 5, 2019 (edited) 6 minutes ago, MarkTVS said: Why not just refund and save yourself the headache if it is faulty? Always do that. It closes the window for endless games and red writing letters. More happy to sit on a vehicle for months and wait for the right buyer than play tit for tat or parts darts or buyers remorse. They are the new family bored (board) games now apparently If we suspect a buyer is going to be a tosspot we make up an excuse and dont sell them the car. We apologise profoundly. Edited November 5, 2019 by TangoVictor32 Share this post Link to post Share on other sites
Casper 272 Posted November 5, 2019 11 minutes ago, MarkTVS said: Why not just refund and save yourself the headache if it is faulty? Same tend to refund in most genuine cases .. Share this post Link to post Share on other sites
MattR 177 Posted November 6, 2019 If you want legal advice, seek legal advice. Dont ask us, we arent legally qualified. Share this post Link to post Share on other sites
BHM 994 Posted November 6, 2019 Isn’t it that ‘delightful’ FIAT diesel? A lovely engine & I'm surprised anyone has cause for complaint. Share this post Link to post Share on other sites
