It's me 615 Posted January 17, 2015 please read this carefully i registered a car in my name in november log book came december car sorned via post sorn confirmation came sold car to customer in december new keeper supplement used to tax it got a tax refund yesterday checked online car showing as not taxed rang dvla this morning they say i taxed it at local PO in my name not so rang customer up to advice him not to use car till sorted he got a tax refund yesterday too he still has new keeper slip correctly filled in and stamped by PO he has also received the v5c in his name dvla say we made a mistake and customer has to ring them monday,they wouldnt even give me an address to complain to BE WARNED will update if they will talk to me again monday on behalf of customer as car now not registered to me hes obviously livid too Share this post Link to post Share on other sites
James Baggott 227 Posted January 18, 2015 Is there no end to the DVLA cock ups? Hope you get it sorted swiftly. Share this post Link to post Share on other sites
Wheelerdealer1 91 Posted January 18, 2015 Problem is when it works, it works beautifully, but when it doesn't the results can be catastrophic and extremely difficult to get corrected due to the offices being closed Share this post Link to post Share on other sites
GreenGiant 287 Posted January 18, 2015 And who's expected to clear up all the mess afterwards? Nobody in Swansea is going to take one for the team, are they? I won't say I told you so.......yet. Share this post Link to post Share on other sites
jamslug 91 Posted January 19, 2015 This exact thing happened to me. But the refund went to previous keeper. Luckily he was honest and told me that he received a refund which prompted me to investigate and realise the new car on the road had become untaxed, even though I went to the post office and taxed it myself. So from now on, i give the new keeper the green slip and tell them that it is their responsibly to ensure that the car is taxed and let them know this can be done online at home or at a post office. They always seem happy enough and it is a good way of keeping me in the clear if there are any repercussions like this in the future. Share this post Link to post Share on other sites
Wheelerdealer1 91 Posted January 19, 2015 Seems like yet another flaw in the system, more to come I'm sure Share this post Link to post Share on other sites
KSMOTORS 1 Posted January 19, 2015 Sadly sounds like a shambles, was always wondering when it was first mentioned about any tax refund going direct to the owner on the V5 how long it'd be before it became a nightmare. Share this post Link to post Share on other sites
It's me 615 Posted January 19, 2015 well after phoning this morning and trying to be fobbed off as not the owner data protection bla bla bla i finally got them to listen to sense they still blame the post office even though i told them the post office only saw the new keeper slip they have assured me the car is now taxed and backdated to the date in december and we are to send the cheque in,ive given customer that job and told him to send it recorded delivery and to see if his car reappears as taxed on the dvla website in the days to come we shall see i was told to keep my cheque so will cash it in if and when everything seems sorted,a nice bottle of malt sounds good forgot to add i too have decided from now on not to tax cars for customers unless absolutely necessary, as jamslug says too Share this post Link to post Share on other sites
Wheelerdealer1 91 Posted January 19, 2015 That's good advice chaps, I'm stepping away from taxing cars for customers now also Share this post Link to post Share on other sites
GreenGiant 287 Posted January 20, 2015 Damned if you do.... Damned if you don't. Perfect. 1 Share this post Link to post Share on other sites
It's me 615 Posted January 28, 2015 This car still not showing as taxed on dvla website, there's no point in me ringing them again or contacting customer because i know i will get some blame somehow Share this post Link to post Share on other sites
It's me 615 Posted February 10, 2015 woo hoo now showing as taxed,it only took 9 weeks Share this post Link to post Share on other sites
Wheelerdealer1 91 Posted February 10, 2015 😂😂😂😂 Share this post Link to post Share on other sites
