Tracing VW Service History - anyone got any contacts?

[Ocsltd 133]

I took a punt today on a VW Golf Estate, with no service history. It's a 1 owner car, immaculate, with premium brand tyres fitted, original vw dealer plates fitted and headlamp protectors, and a boot carpet you could eat your dinner off! So my gut feeling was that it had been looked after / serviced.

I know the VW system is usually pretty good as it will tell you where a car has been serviced.

I rang VW Nottingham, (the dealer on the number plates) who confirmed that it had been into them in 2014 but only for tyres and an mot, but the service advisor commented that their address wasn't local, so it may have gone somewhere else.

So I contacted Vindis VW (Nottingham VW didn't have access to the main VW database??), the receptionist was very helpful and commented that it had a very good service history from 2005 right through until 2016!! Bingo I thought, I asked for the dates and mileages but she said there were over 100 entries so wasn't willing to look at them all! Fair enough, she gave me the dealer code, who turned out to be Nottingham Volkswagen, but they couldn't look further back than 2014 as the franchise had been taken over.....

Does anyone know a REALLY helpful VW dealer or contact who can access the information. I'm not looking for an itemised breakdown, just dates and mileages of services....?

Any help would be really appreciated!! 

[TDB 31]

Look on the number plates,if the supplying dealer is on there call them....you never know! Worked a treat loads of times for us over the decades!

[Ocsltd 133]

3 minutes ago, TD said:

Look on the number plates,if the supplying dealer is on there call them....you never know! Worked a treat loads of times for us over the decades!

Read the 3rd line / paragraph again  appreciate the response though. 

[Tom 164]

Write a letter to the owner, find them of facebook, etc 

33 minutes ago, Ocsltd said:

So I contacted Vindis VW (Nottingham VW didn't have access to the main VW database??), the receptionist was very helpful and commented that it had a very good service history from 2005 right through until 2016!! Bingo I thought, I asked for the dates and mileages but she said there were over 100 entries so wasn't willing to look at them all!

Cant she print if off then?

[Ocsltd 133]

5 minutes ago, Tom said:

Write a letter to the owner, find them of facebook, etc 

Cant she print if off then?

I can try and ask, but they're usually a bit funny about stuff like that I find. 

[Phil H 124]

pm me the reg as my lads on the tools at a local VW Audi specialist and has a very good relationship with TPS so may be able to help via the back door as long as it's on the VW service system. 

[Ocsltd 133]

6 minutes ago, Phil H said:

pm me the reg as my lads on the tools at a local VW Audi specialist and has a very good relationship with TPS so may be able to help via the back door as long as it's on the VW service system. 

Thanks very much!! Pm sent.

[Phil H 124]

Received, just sent him the details I'll let you know how I do. 

[Ocsltd 133]

17 minutes ago, Phil H said:

Received, just sent him the details I'll let you know how I do. 

Thanks a lot, that's very good of you!

[Phil H 124]

31 minutes ago, Ocsltd said:

Thanks a lot, that's very good of you!

I wouldn't say that you don't know my fee yet.  It's not financial just looking for guinea pigs to test something for me in the next couple of weeks, which could be very beneficial to all of us.  Anyone interested?

[Phil H 124]

He's just come in from work and has asked the TPS man who is looking into it for you, however he's informed me that his garage has access to the VW service system and they get charged 7 euro's for an hour's session where he can legally download it for you so either way hopefully it can be sorted for you. 

[Ocsltd 133]

58 minutes ago, Phil H said:

He's just come in from work and has asked the TPS man who is looking into it for you, however he's informed me that his garage has access to the VW service system and they get charged 7 euro's for an hour's session where he can legally download it for you so either way hopefully it can be sorted for you. 

That's very decent of you both. Happy to send some beer tokens your way, equally happy to cover a small cost if needs be, certainly don't expect anyone to be out of pocket. Thanks for the update. Intrigued about you need for Guinea pigs, do tell?

As long as it doesn't involve dressing as a clown!!

Edited October 17, 2016 by Ocsltd

[Steve92 80]

Did you try VW customer service ? I know when we try and hunt down Audi history we try what we think is the local dealer and if all else fails we try customer services who then tell you the dealer then you call them.

 

the information they hold covers a lot, from paintwork, servicing, warranties and even rubber washers around parking senors.

bmw seem keen on getting you to ring the spec check number although the dealers can sometimes be helpful, Audi are usually very good but I did get a miserable one last week who quoted data protection last week (Colchester Audi) when all I wanted to know was had it been in for a service.

[Ocsltd 133]

9 hours ago, Steve92 said:

Did you try VW customer service ? I know when we try and hunt down Audi history we try what we think is the local dealer and if all else fails we try customer services who then tell you the dealer then you call them.

 

the information they hold covers a lot, from paintwork, servicing, warranties and even rubber washers around parking senors.

bmw seem keen on getting you to ring the spec check number although the dealers can sometimes be helpful, Audi are usually very good but I did get a miserable one last week who quoted data protection last week (Colchester Audi) when all I wanted to know was had it been in for a service.

Once gain, it's worth a try, but I'm hoping Phil H is on the case. The problem I find, with VW, is that they will tell you the dealer code of where it's been in, which they did, a quick google revealed the dealer, but, if the dealer has changed their system or been taken over, sometimes they can only look so far back, in this case 2014. 

Perhaps I need to work on my charm offensive! 

[Phil H 124]

14 hours ago, Ocsltd said:

That's very decent of you both. Happy to send some beer tokens your way, equally happy to cover a small cost if needs be, certainly don't expect anyone to be out of pocket. Thanks for the update. Intrigued about you need for Guinea pigs, do tell?

As long as it doesn't involve dressing as a clown!!

No beer tokens needed glad to help, just need a fresh set of eyes to help me, Service history on it's way to me need your email address please, good news is it's had a cambelt at circa 52K

[Ocsltd 133]

3 minutes ago, Phil H said:

No beer tokens needed glad to help, just need a fresh set of eyes to help me, Service history on it's way to me need your email address please, good news is it's had a cambelt at circa 52K

Great news, you're absolute legend! Can't thank you enough!! I have pm'd you my email address.

What a truly fantastic forum this is!! 

[Phil H 124]

Check your email just sent it, when you've got time check out the domain name in my email address and you'll get the gist of what's coming to market then if yoy want to be a guinea pig please register.

Pleasure to of helped. 

[metcars 397]

I was going to say that, if you are trying to chase service history, nothing beats the personal touch. Within reason and considering distance and potential value of a 'history'. Where they might find it easier to turn you down over the phone, if you are standing in front of them with the vehicle docs and a smile it helps?

[Ocsltd 133]

28 minutes ago, Phil H said:

Check your email just sent it, when you've got time check out the domain name in my email address and you'll get the gist of what's coming to market then if yoy want to be a guinea pig please register.

Pleasure to of helped. 

All received with thanks, will check out your domain. Thanks again.