Glevum 6 Posted January 21 (edited) I sold a 16 plate grand scenic 1.5 diesel euro 6 80,000 miles and it was near mint for £5,995. The bloke brought it back 4 weeks later parked it as close to the office and hobbled in when we were dealing with a customer threw the door open and said I"m not happy" in front of everyone. I asked him what was wrong and he said his left rear tyre was 19 lbs pressure and he had to pump it up most mornings during the last week and his wiper blades were noisy and were both 27 inch blade type when one should be 24 inch and the other 30 inches. He said he had had to buy new blades himself and the rear blade was 12 inches but should be 13 inches. I told him to go to the local tyre depot and get the tyre checked on my account as he clearly had picked up a slow puncture (it never deflated when it was at the pitch) He then showed a you tube channel on his phone in front of my customer of how to clean out the windscreen drain scuttles saying also the carpet was damp. I booked him in the next day and gave him a loan car and fixed it. 3 weeks later (last tuesday) it was minus 7 degrees and he came in again on saturday and spoke to my salesman in a very aggressive manner saying "I'm not happy" again as it didnt start immediatley on that cold morning he had to crank it 2 or 3 times (probably wants a set of glowplugs but it was fine until then, My salesman said did it start this morning and he said yes no problem and brought the phone out to show another you tube video about glow plugs, my salesman said I"m not a mechanic so the customer said he used to be a diesel mechanic asked me to phone him the next day as a matter of urgency as he was "not happy", I am going to phone him and let him have both barrels about his rude attitude just turning up unannounced moaning about childish things and tell him to bring the car back with all the paperwork as I don"t want him as a customer. Some people are just downright rude and saying I"m not happy will get him nowhere - we sell cars not happiness, if he wants to be happy just fuck off to a comedy night. The chap is a very boring wheezing anorak trainspotting type old fat man on his last legs - hopefully he will have an accident and do the world a favour Edited January 21 by Glevum 1 Share this post Link to post Share on other sites
trade vet 697 Posted January 21 Clearly the guy has issues,he may suffer from Autism.Whoever sold it to him needs to be penalised,it should have been evident to them within 2 mins of meeting him.I am sorry to say but I think the problem maybe that you need to employ ‘pro’ salespeople who are able to qualify your punters better.I started advertising our 7 Day Money Back Guarantees nearly 25 years ago which quickly routed out any difficult punters ……..and it generated a lot more business for us.It was one of the best things we ever did . Share this post Link to post Share on other sites
It's me 610 Posted January 21 17 hours ago, Glevum said: I sold a 16 plate grand scenic 1.5 diesel euro 6 80,000 miles and it was near mint for £5,995. The bloke brought it back 4 weeks later parked it as close to the office and hobbled in when we were dealing with a customer threw the door open and said I"m not happy" in front of everyone. I asked him what was wrong and he said his left rear tyre was 19 lbs pressure and he had to pump it up most mornings during the last week and his wiper blades were noisy and were both 27 inch blade type when one should be 24 inch and the other 30 inches. He said he had had to buy new blades himself and the rear blade was 12 inches but should be 13 inches. I told him to go to the local tyre depot and get the tyre checked on my account as he clearly had picked up a slow puncture (it never deflated when it was at the pitch) He then showed a you tube channel on his phone in front of my customer of how to clean out the windscreen drain scuttles saying also the carpet was damp. I booked him in the next day and gave him a loan car and fixed it. 3 weeks later (last tuesday) it was minus 7 degrees and he came in again on saturday and spoke to my salesman in a very aggressive manner saying "I'm not happy" again as it didnt start immediatley on that cold morning he had to crank it 2 or 3 times (probably wants a set of glowplugs but it was fine until then, My salesman said did it start this morning and he said yes no problem and brought the phone out to show another you tube video about glow plugs, my salesman said I"m not a mechanic so the customer said he used to be a diesel mechanic asked me to phone him the next day as a matter of urgency as he was "not happy", I am going to phone him and let him have both barrels about his rude attitude just turning up unannounced moaning about childish things and tell him to bring the car back with all the paperwork as I don"t want him as a customer. Some people are just downright rude and saying I"m not happy will get him nowhere - we sell cars not happiness, if he wants to be happy just fuck off to a comedy night. The chap is a very boring wheezing anorak trainspotting type old fat man on his last legs - hopefully he will have an accident and do the world a favour I told all my customers they were getting 7 days or your money back but didn't use it these last 10 years He is clearly a moaner and I have to say he would have failed my attitude test and the car he wanted always got a major problem seconds before he came for another apraisal just before he said it will be cash you know or we took a deposit on it only 10 minutes ago sir sorry about that, you must have passed him on the way in Life was too short to help the cares in the comnunity If they show signs of pissing you off today then they will definitely be back if you bend and show weekness to them before during or after the sale Some people live to create problem's Currently in the club watching the snooker and enjoying retirement Remember you are the captain and all customers need permission to board your vessel 1 Share this post Link to post Share on other sites
TM1989 3 Posted January 21 I don’t think it’s the salespersons fault. Unfortunately some people are just idiots and I’ve had my share over the last few years years too. They annoy the living day lights out of me. The good ones make make it worth it though!! Share this post Link to post Share on other sites
petrol head 46 Posted January 22 I think one of the best was a customers wife who was shouting at me, due to her husband buying a car a week before the 10% car tax was scrapped. Apparently I should have known……… Share this post Link to post Share on other sites
trade vet 697 Posted January 23 On 1/21/2024 at 9:52 PM, It's me said: I told all my customers they were getting 7 days or your money back but didn't use it these last 10 years He is clearly a moaner and I have to say he would have failed my attitude test and the car he wanted always got a major problem seconds before he came for another apraisal just before he said it will be cash you know or we took a deposit on it only 10 minutes ago sir sorry about that, you must have passed him on the way in Life was too short to help the cares in the comnunity If they show signs of pissing you off today then they will definitely be back if you bend and show weekness to them before during or after the sale Some people live to create problem's Currently in the club watching the snooker and enjoying retirement Remember you are the captain and all customers need permission to board your vessel In retirement,congratulations.You will find it strange not having the daily aggravation to deal with. Share this post Link to post Share on other sites
It's me 610 Posted January 23 7 hours ago, trade vet said: In retirement,congratulations.You will find it strange not having the daily aggravation to deal with. It's great Share this post Link to post Share on other sites
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