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I'm NOT Complaining at all... BUT What's happening to the motor trade , particularly the new car dealers [ Franchised ] , I don't know if it's the sales staff or the management , but I am very grateful as they are doing me a massive favour in obtaining some very, very nice cars. But I was under the impression that WE as dealers should be making it easy for the customer to buy a new car , easy changeover ALL in one easy transaction ? Let me get to the point ' Cash for cars' lot of dealers are moaning that they can't get their hand on nice, genuine cars, seems lots selling to 'cash for cars' type website here are a few extracts from my conversations with customers who I have bought cars from · Land Rover Dealer - to customer with a desirable BMW " You're better off selling it yourself , we won't give you the best price for your car , I suggest WBAC " · Mercedes Dealer to the customer with a Volvo " we will only sell your car to the trade i suggest you sell it yourself as you'll get more than my boss will give you " · Skoda Dealer " sell it to WBAC We don't really want it - A very desirable one owner Nissan , whilst i was collecting the Nissan his daughter came out and said would you be interested in the Audi A3 , I Said funnily enough I was just going to say I'd be interested when it comes for sale - She explained she was in the Audi dealer the day before having an MOT and asked how much against new/x-demo A3 - They told her " sell it yourself it's done too many miles and we wouldn't really give her the best price " - It's an A3 2.0TDI S Line Black Edition S-Tronic 2011- With 45000 miles FASH - · I can give various other examples , what is going on with the dealers ? As I've said I'm not complaining as I'm getting some amazing cars but seems the dealers expect the customers to do all the work and simply sit there order taking ! · any Thoughts ?

Strange two things have happened this week regarding Main Dealer service dept. 1st - Had a Hyundai serviced by main dealer this week , 2nd service - on time as its only done 5900 miles - got the car back going through the invoice for curiosity of breakdown of costs - replace spark plugs !! now looking at the list of ' 2 year /25,000 mile ' service technically its due but doesn't common sense come into the equation at times ? [ I didn't pay the full ' menu' price as I got a deal ] but when i booked it in surely the receptionist could have said about the spark plugs etc etc ! 2nd Just sold an MX5 to a customer and he asks me if the ' bottle for the puncture repair kit is up to date as its an MOT failure' I said I've never heard of that being part of the MOT. He went on tell me he's just had his Honda MOT'd at the main dealer and they rang him to tell him that would want replacing as its out of date for the MOT. [ The Mazda MX5 Bottle says best before 10/11 -serviced by Mazda and sold my Mazda Main dealer in 2012 , so you'd think they would have replaced it during the servicing or prior to selling to last buyer - wouldn't you? ] I just asked the workshop next door - they thought i's lost the plot as its nothing to do with the MOT [ Had to ask just in case new rules had crept in and I wasn't aware ] Any comments !

Do you know what’s going on in your business? I don’t have staff, but fully aware of what happens when the boss is not looking or away [i’m ready to be shot down!] So many different people tell me ‘tales’ of things that go in various businesses. What would you see different if you had camera’s? Would all your staff be working away the same? Would anything go missing if you weren't watching them? its all about trust after all –isn't it? Saying that how many cases have we all read about theft on grand scales from staff , only a few weeks ago I was talking to an old colleague who told me how he caught his ‘trusted’ sales man pocketing some of the cash deposit – and selling the ‘older part exchanges ‘ the only reason he found out was he took a call from a customer about the Part Ex – that wasn't in part ex if you know what I mean! The salesman had taken it in – sold it for cash to another customer- as he colleague said†I’ll never know how much and how long it’s been going on!†If you have time it’s worth watching (* I know its American ïŠ } but its great entertainment and a real eye opener ‘undercover Restaurants’ on free view 41 [maybe different in different area] usually 10.00 pm Have you been caught out by a ‘trusted employee’?