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Do you know what’s going on in your business? I don’t have staff, but fully aware of what happens when the boss is not looking or away [i’m ready to be shot down!] So many different people tell me ‘tales’ of things that go in various businesses. What would you see different if you had camera’s? Would all your staff be working away the same? Would anything go missing if you weren't watching them? its all about trust after all –isn't it? Saying that how many cases have we all read about theft on grand scales from staff , only a few weeks ago I was talking to an old colleague who told me how he caught his ‘trusted’ sales man pocketing some of the cash deposit – and selling the ‘older part exchanges ‘ the only reason he found out was he took a call from a customer about the Part Ex – that wasn't in part ex if you know what I mean! The salesman had taken it in – sold it for cash to another customer- as he colleague said†I’ll never know how much and how long it’s been going on!†If you have time it’s worth watching (* I know its American ïŠ } but its great entertainment and a real eye opener ‘undercover Restaurants’ on free view 41 [maybe different in different area] usually 10.00 pm Have you been caught out by a ‘trusted employee’?

What’s happened to all the ‘professional motor traders’? I’m sure we’re all having similar issues or have them in the past! Few months ago dealer puts an Audi S5 on ATM – Late on about 6.15ish, I called him straight away to check on the spec as ‘nothing ‘ was mentioned, he ASSURED me it was black with black leather , sat nav , Bluetooth pretty much it – he had just picked it up and was driving it , I said I was very keen 99% but just need to call customer to confirm, he said no problem and that I had 1st refusal -confirm in the morning ! I emailed an Audi colleague to spec check the car, 8.00am next morning I have the spec checked. The car has ‘tan’ leather, sunroof, + few other bits. I rang about 8.15ish, goes to voice mail, land line no answer, and send an email to say I’d buy the car- no reply. Waited until 9.00 rang mobile no answer, tried 20 mins later got to speak to the man “sold mate sold it last night! “ I said you.. “Sorry gone you’re too late and put phone down!†OK the tan leather wasn’t a problem for my customer BUT what a pack of lies – he’s just picked it up, tan & Black – some difference! How can you miss the sunroof? One thing for sure I’d never ring the dealer again – totally unprofessional Two weeks later I did find the perfect car and a dealer who was just as impressive- in fact he went ‘above & beyond’ he’d told me 1 wheel refurb but because I’d specifically asked about the wheels he went out again after doing the deal and said he was wrong 3 wanted doing (2 weren’t too bad) but he felt he had misled me – AND Got them all refurb before I got the car collected! That professional ! Another two last & this week! Rang a dealer about a prestige car circa £40k, told me it was sold but I have another one coming in tomorrow! Great gave me all the details and promised to send me some pictures.... 4 days later I got 2 pictures. I rang him to ask full details were correct now the car was physical and confirmation of price to me – told me £40K trade – as it will be going up on the front for £42950! Can you believe it on AutoTrader & their web site £39950!!! Finally, I promise I won’t bore you anymore! customer ( very regular ) spots a car on eBay send me a link and says ‘do your magic on this ‘ last 4 cars he’s found and I’ve managed to do deals with dealers/privates! Car is for £9499 – few conversations / emails with the dealer back & forth!. Dealer says happy to trade £9000 – tell your customer £9999 that leaves you a good margin ! I said “ customer has seen it advertised for £9499†! does make you wonder what people think & do !!