justlooking

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Posts posted by justlooking

  1. Posted

    2 hours ago, Rory RSC said:

    Card deposits in person balance via transfer. Just take £250 on a card don't put obstacles in the way.

    Will be doing this from now on, expensive lesson learned...

    2 hours ago, Nick M.K. said:

    I take as little as £100 on a card and even that is enough to secure the deal and to get the buyer into this "have bought it!" mindset. 

    Card machine is a must to get those impulse buyers that call first and think later (I am one of them by the way)

    yep! thats the mindset I needed this customer to get into ASAP because...

    he just called, and bailed cos no invoice for automatic gearbox change at 40k

  2. Posted

    Told a customer today that I only accept bank transfer, despite him suggesting he could pay for the car in full by card

    we agreed for him to pay deposit by bank transfer this evening and the rest when he picks up the car next week.

    its 2240hrs and no sign of a bank transfer, I should have taken debit card!

  10. Posted

    37 minutes ago, EPV said:

    I think it’s a classic sign of someone who has bought a cheap old car (well his daughter has) and he thinks he’s entitled to certain things he is not entitled to. He’s not as clever as he thinks because by refusing to hand over the mileage and refusing a repair he’s painting himself as an unreasonable person and trying to bully the OP into his unlawful demands. 

    Dont give this character any credit, he’s trying to be a hard man in front of his daughter and actually tripping himself up. 

    LIKE

  11. Posted

    11 hours ago, Selfy trader said:

    You got it mate, like you said I don’t think he’ll take too kindly to a reduced refund, I’m certainly trying to avoid situations like this, however it’s an occupational hazard isn’t it, I sincerely thank you and everyone else for your solid advice, il do my best

     

    many thanks indeed

    Tom

    It’s outside of the 30 days right to reject, he has no choice but to expect a refund less fair usage?

    am I right?

  12. Posted

    Explain you’re happy to resolve this new issue by having it back and fixing as per your legal requirements unde CRA2015 

    or

    You could offer the option of a refund minus 0.40p per mile, they’ve probs done 2-4,000 miles so that’ll reduce their refund by £800-£1600 - enough to give you some monies to fix it and put this nightmare customer behind you.

    Edit: the fault wasn’t present at point of sale so your offer of a refund probably isn’t your legal obligation anyway 

  13. Posted

    We use shiply for all our jobs.

    although I’ve learnt shiply take a deposit and then keep it, so I’ve started dealing regularly with some of the local transport guys and simply calling them whenever I’ve got a job, I normally get a job for normal shiply price minus the deposit fee when going direct 

  15. Posted

    Find out who the centre manager is and bring this to their attention, send images of what they have missed, you don’t get charged for an assured report for them to miss items, politely inform them you won’t be buying from them if they can’t refund the car or make payment to rectifying at a Bodyshop?

    how many are you buying a week? I didn’t use the auctions for at least 2 years when I started.

    get out and view some privates locally and scour Ebay and Gumtree, buying a lemon when you’re starting out can really hamper quick progress 

    • Like 1

  20. Posted · Edited by justlooking

    On 8/26/2018 at 9:56 AM, andymc1973 said:

    I’ve an aygo auto that’s coming back to me as the punter says it feels like it’s going to stall when cold and in low gears, everyone I’ve had felt like that, has anyone any experiences 

    +1

    they are all like that - they feel like they are going to stall even at 4k rpm. :lol:

    I'd get them to bring it back, drive it yourself with them in the car, show them how to drive it and show them it drives fine with someone driving it properly, have it plugged in at the same time.

    do some online reading on common 'stalling' faults to prepare yourself for any likely diagnosis, lets face it, if there's actually an issue, it'll be a £30 part and easy fit.

    OR

    show them this thread, combined we've probably had experience of 30+ different Aygo/107/C1s.

  21. Posted

    5 hours ago, SC Derby said:

    Put it in your advert and then they cannot argue.

    I did, I’ll have to keep referring them back to advert

    5 hours ago, NOACROSS said:

    It's a difficult one.   On the whole I don't mind a test drive - especially with 40-60 in stock it helps keep 'em starting and cleans the discs off etc. but depends again on if I like them.

    You run the risk of alienating them if you refuse a demo, and sometimes 'today's looker' is tomorrow's buyer'.  The ' the price is the price' question often deters the fool from a demo.

    I like this one.  Will shamelessly steal that. ;-) 

    Happy to help. Although I’m not sure it helps too much, I suppose there’s the odd chance the punter might be honest so I can work out there chances of buying

  22. Posted

    29 minutes ago, NOACROSS said:

    Back to topic:

    I often 'sniff out' an idiot/chancer BEFORE the test drive. 'You're welcome to a demo Mr/Mrs.Customer, but I'm afraid I am rigid on the price for this car, so I wouldn't want to waste your time and mine if you are thinking it will be cheaper.' Also 'Do you have a part exchange...'

    If it's something that I could do with shifting and am a bit flexible on the price (or I just like the people) I won't do this- although I will ask if they are looking to buy today/have others to see etc.

    Good thinking regarding asking if they are looking to buy today/have others to see.

    If they say they are looking at others what do you say/do?

    I said to a chap last week “we do have some current interest in the car and would like to manage expectations, are you in a position to purchase or in early stages of looking?”

    he said “In the early stages, but have the cash in the account and would be ready to go for the right car”.

    I should have known then that he was gonna be a waster.

    low and behold he couldn’t fault the car itself and since messaged saying.

    “Had a look at the car yesterday. It’s in lovely condition and drives really well. It’s a great colour and whilst it looks great, I’m not sure I could live with it day-to-day”.

    :rolleyes:

  23. Posted

    21 minutes ago, MOTORS said:

    My conversation is generally based on "if something goes wrong with the car will you expect me to help you with the cost of repair?" Normally the answer is yes and so I confirm "If you take all my margin I will have no money left to help you with therefore my price is fixed".  If the answer is no, I briefly outline their rights under the CRA and let them know that it is not an option for us to duck our responsibilities, therefore the price is fixed. 

    Asking the customer if they would work all week for less pay normally works equally as well.

    Quality cars, fully checked and warrantied are worth the asking price.

     

    3 minutes ago, EPV said:

    I think this is exactly the sort of thread that is best off in the secret room.

    Thanks guys, great advice so far.

    EPV, agree mate, but the chaps haven’t allowed access as yet, Andy, can you kindly sort?

  24. Posted

    Me and the billy have been messaging back n forth regarding this particular car and the answer from me is “yes it is fixed”.

    but I wanted your guys experience of how you answer this question. Is it a blanket “yes its fixed”.

    Or do you, like I did, take the opportunity to build value and reasoning into your price? By talking about spec, colour, history, condition?

    thanks in advance.

  25. Posted

    1 hour ago, Area 51 said:

    I agree, but this nanker has probably been towing a caravan and horse trailer etc with it. I'd guess if you repair this, it will be something else in 4 weeks time.. as its across the water you have no chance of assessing if the vehicle is being misused..  I cheap Ryanair day return to see it could be in order..

     

    Could you not organise a clickmechanic-esque inspection, if applicable in Ireland?

    i’d definitely still offer the choice of a repair, just so on paper it shows you’ve been fair and offered it (even though you know they’ll reject) in addition to the option of a refund less mileage costs.

    hopefully your sales invoice includes a clause that states customer has to return vehicle for refund? If not, let this be a costly lesson and start using said-style of invoice pads.