Tony911

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Posts posted by Tony911

  1. Posted

    19 hours ago, Dave2302 said:

    NO NO NO !!

    Do not mention refunds, just write exactly this :-

    The more you write to these c*nts the more cards you disclose which then they turn into ammo ...................

    "But you said" etc etc.

    Short and sweet !! 

    Write the letter will send out on Monday via recorded delivery and will keep you posted. Thanks 

  2. Posted

    29 minutes ago, Dave2302 said:

    NO NO NO !!

    Do not mention refunds, just write exactly this :-

    The more you write to these c*nts the more cards you disclose which then they turn into ammo ...................

    "But you said" etc etc.

    Short and sweet !! 

    I like

  3. Posted

    Great advice. Will get on with registering with Lawgistics and have a recorded delivery letter sent out to him explaining we will have the car back and once it has been inspected if no further faults are found and original key you will get a full refund but if issues are found we will be deducting it from the amount and he will need to claim the rest from the garage, give him 14 days to reply if not fooook it lets have a day in court and get it sorted and we will claim for losses. 

  4. Posted · Edited by Tony911

    55 minutes ago, trade vet said:

    Tony,on your own admission you have been a dealer for 10 years,so you are considered to be a proffessional.I have to say ‘what have you been doing’,you must know that ‘protecting the down side ‘is an important requirement of the job.You appear to have failed at the point of sale and when the customer first complained, how and when did you reply.The judge will focus on such things.....You can’t expect a lot of sympathy from us guys.Also it’s 2 grand,what is the biggest hit you have taken so far.

    This is the first time in 10 years we have ever been threatened with legal action as we always deal with any complaints in a professional manner. You seem to have had quite a few issues, so maybe you could fill us in on what we can expect after going to collect the car with no result and now they want to return the car back to us but we can't start or inspect it? We only sell quality used cars which are fully inspected and any faults rectified even new turbos flywheels and clutch kits this way the customer is happy and will pay the full amount without hesitation as the cars are right. Just to add from the moment he broke down we have been in contact with him trying to rectify the problem which caused him to break down but we wont take responsibility for the glow plugs as he was fully aware there was an issue big or small before leaving a deposit

  5. Posted

    Just to add customer has contacted us last week saying he is cancelling insurance and the tax of the vehicle and if any damage caused to the car its not his responsibility. The car has been dumped outside on the road 100 yards from where the garage is which makes us believe the garage has used it for parts and not kept it on their property instead left up the road. Question is if dvla take the car away and scrap it would we still have to refund if we lost even if the car has been scrapped? 

  7. Posted

    1 minute ago, Arfur Dealy said:

    That’s irrelevant, because if you went to court you would lose on the way you sold the car, an unchecked unroadworthy vehicle sold potentially denying the consumers right. 

    The fact his case was struck out helps you, but the foundation to this is HOW you sold the car, everything else is irrelevant. 

    There’s not a chance he will take you back to court. Write to him by RD stating the car must be returned by blah with keys and documents for a full inspection. 

     

     

     

    Thanks to this customer this is why we now advertise all our part exchange stock as spares or repairs or export only and written ams signed on invoice. 

  8. Posted

    1 minute ago, Arfur Dealy said:

    I’m helping you. I’m telling you the truth. Get your paperwork right, sell your cars right and cover your ass. 

    Youve attractred a twat because you’ve left yourself vulnerable. You should know your responsibilities and liabilities. 

    The help we need is we have been to collect the car and the garage has lost the keys, they agreed to have a new key made and deliver the car back to us at their cost. We told them we will be having the car inspected before any money is refunded and they have told us we cannot start the car or inspect it. Now can you help with this??????? 

  10. Posted

    Just now, Arfur Dealy said:

    You let an uninspected car on the road as a Retailer? 

    Thanks for your input but i just dont think you have read the post fully to understand the situation we are in and also what has happened. The problem is the return of the car has not gone well, please read the thread and get back with something useful rather then negative input as i thought this was for helping out each other.

  11. Posted

    9 minutes ago, Arfur Dealy said:

    I’ve read the full thread, you shock me. Did you ensure your unroadworthy vehicle was sold as unroadworthy and trailored away ? No.....

    did you fully inspect the car to ensure it was safe to be on the road.... no

    You are implying It’s sold “as is” you simply cannot do that to the consumer.

    Your actions reflect badly on all of us who understand our responsibilities. To sell unroadworthy you need to cover yourself. There’s no excuses. 

    That is why we went to collect the car, are you sure you read all the thread or just the first section? 

  12. Posted

    9 minutes ago, Arfur Dealy said:

    Tony, any warranty given is in addition to your resonsibilities as a vehicle retailer. By saying, I give no warranty is misleading to a consumer. You simply cannot say no warranty offered as its very bad practice, to imply you are  trying to disolve your responsibilities. You have fundamentally and bluntly screwed yourself....................... 

    I just don't think you have read the full thread to actually understand. Thanks for the input

    7 minutes ago, andymc1973 said:

    You’re fucked, trade can’t withhold a punters rights 

    Have you read the full thread? 

    Just to add customer has contacted us last week saying he is cancelling insurance and the tax of the vehicle and if any damage caused to the car its not his responsibility. The car has been dumped outside on the road 100 yards from where the garage is which makes us believe the garage has used it for parts and not kept it on their property instead left up the road. Question is if dvla take the car away and scrap it would we still have to refund if we lost even if the car has been scrapped? 

  15. Posted

    43 minutes ago, Stalker said:

    You could  get the car back get a key for it inspect it and refund the guy less the costs? 

     

    It’s a bit soft I know. But the punter is kind of in the middle of it all, and he could claim the losses from his garage? 

    They apparently have found the original key after 2 months, customer will not allow us to start the car on delivery never mind inspect the car. 

  16. Posted

    That vehicle was sold with no warranty as stated in advert he broke down due to a faulty accelerator pedal which we tried to rectify. Now all part exchange stock is sold as spares or repairs or export only. Dont get confused. Now with all the lies that are coming out how do we know there garage did not snap the glow plugs? We have been to collect the car with no result they offered to bring car back but we can't start it or inspect the car this is where we have disagreed as we are not happy with what has been told to us. 

  17. Posted

    6 minutes ago, stockedup! said:

    If it had 4 months MOT would you have tested it?

    Most likely not, but we will take your advice on board, like i sai all part exchange stock is sold as spares or repairs or export only. This way we cant have any issues as we don't allow test drive only allowed to trailer away 

  18. Posted · Edited by Tony911

    16 minutes ago, stockedup! said:

    Am I missing something here? 

    Tony you are a professional car dealer who has been at the business for 10 years and you are advertising a vehicle with no warranty and admitting that you don't check part exchange vehicles as policy...….why not? 

    You are fully allowed to sell vehicles with faults(Predisclosure), I do it all the time on older cars but I put a fresh MOT on them(Presumably you don't)and make sure all your paperwork is in order regarding a PDI sheets etc. You are leaving yourself wide open here mate, if a punter has a serious accident in a vehicle you have sold and you haven't provided due diligence you are fooked, is someone dies then you would probably face a manslaughter charge.

    I appreciate that you might have a bit of a twat on your hands here and the garage hasn't helped the situation either with the keys but it isn't worth risking IMO.

    Appreciate the advice about been road legal but now we just advertise all part exchange stock as spares or repairs or export only. In this case the car had 11 months mot and it was priced £1000 under book value with extras including chrome bull bars side steps and even a private number which was worth at least £300

  19. Posted

    20 minutes ago, trade vet said:

    That is all part of your defence.Also how much did the abortive trip to collect/inspect it cost you prior to the struck out hearing.

    Cost £500 as we took a mechanic with his diagnostic tools

    19 minutes ago, NOACROSS said:

    Well worth it.

    Who and where to we join? 

  20. Posted

    3 minutes ago, Lucas said:

    Do you have his signed statement or PDI sheet on hand to show that he accepted the faulty existed before the purchase? 

    Only via text message. Not really concerned about that any more, main point is now we have been to collect the car with no result as garage lost key they said would have the car returned at their cost but upon arrival we cant start it or get it inspected and we have rejected this as how do we know if there is any key with the car or more issues then stated ie missing parts or unauthorised repairs

  23. Posted

    27 minutes ago, trade vet said:

    You would hope so.However the judge might be more interested in points of law.If he bothers to look at Trading Standards guide to used car dealerships,that may not help your defence.

    Yes but what else can we do? We have been to collect the car with no luck due to lost keys and gearbox fault. We have still said bring the car back and was inspected if al is well you can have the money back. Customer and garage saying we are not allowed to start the car on delivery. What else can we do? Dont want a car back with no engine gearbox or key. Might as well say here is your money just keep the car and send us a packet of cheese and onion walkers

  25. Posted

    Would the judge not look at the fact we have been to collect the car but due to the garage loosing the keys and telling us it wont drive as gearbox is knackered hence we want a inspection of the car to make sure there is no other faults or missing parts and also if the key is original or a different key with new ecu and locks?