LS4U

I don't get wrong side of CRA - every car will be sold with 12 months MOT, serviced if required & PDI checked (using lawgistics sheet) Great start and good habits to get in to re your prep of the cars regarding selling with 12 months MOT and signed PDI sheet. Re the Warranties take a look at Blackstar Warranties they offer a self funded pot scheme, they give you free unlimited legal advice over the telephone for when you get the customers who want to come back and complain and will tell you what you need to do in relation to your legal obligations under the Consumer Rights Act, they give you all your glossy sales warranty booklets, sales brochures etc. they only charge £12.50 + Vat /case. Superb value and not aware of anyone else providing this.

https://www.blackstarwarranties.co.uk/

I agree with you EPV and that is what they do at Blackstar Warranties on the self funded scheme and I think that is one of the main benefits over an insured warranty scheme as it appears to give so much more flexibility and stop the customer being able to move to reject the vehicle.

Normally under any warranty there is a standard provision for the customer to get the car diagnosed to ascertain the cause of the fault. Whether you are on an insured or self funded scheme this is the same. Once the car has been diagnosed you will then be able to decide what to, for example if it just a leak from the sump plug and a relatively cheap fix then I would presume you would just elect to get a local garage near the customer to complete the repair. If it was something more major you may then elect to take an alternative form of action. If it is a serious fault then its most likely that an insured warranty would not cover it in any event as it would be deemed to be pre-existing. However with the Blackstars Warranty as it is a self funded scheme they give us the legal advice as to what we need to do and for example they would advise that we need to carry out a repair or the customer would be able to reject under the CRA 2015, or they may advise that it does not need to be covered/repaired and the customer could not reject. The self funded scheme gives you so much more flexibility and ultimately higher customer satisfaction as you control what you do. Also rather than lining the pockets of the warranty company we are now retaining the profit in the business above and beyond any chassis profit from the car. The above is typical scenario that many dealers find themselves in and is the huge downside to the insured warranty. When a dealer then pays direct for the repair they are then deemed to have used their one opportunity to inspect and repair the vehicle and if the customer gets a new issue in the remaining period of the 6 months of the customers ownership the customer can then reject the car. If the warranty company are deemed to have carried out the repair then this is not the case and the dealer then retains there ability to still be able to inspect/repair the vehicle as a later stage without the customer exercising their final right to reject.

Here is the Blackstar Warranties link that you asked for https://www.blackstarwarranties.co.uk/

In the last case that Legalsolutions4u did for me on a similar case they got a settlement with the supplying dealer in that I got my purchase price, plus expenses and some of my profit back.

Try Blackstar Warranties they offer a self funded pot scheme, they give you free unlimited legal advice over the telephone for when you get the customers who want to come back and complain and will tell you what you need to do in relation to your legal obligations under the Consumer Rights Act, they give you all your glossy sales warranty booklets, sales brochures etc. they only charge £12.50 + Vat /case. Superb value and not aware of anyone else providing this.