MOTORS

Just to clarify though, a twin mask will not filter Isocyanates.

You can't cover the plate with the old 12 plate. The original plate doesn't "exist" at the minute. Anyone doing an HPI check will get a report saying that the plate doesn't exist and that will put them off for sure. A V62 can only be used to tax and request a new V5 for a new keeper as long as there is no current keeper (car is in trade). You will either have to add yourself as a keeper and change the plate back to a 12 plate, or sell the car with the private plate on it. Perhaps putting a plate over the private one for advertising just with "12" on it may help ?

Sorry but this is such bad advice. You need an air fed mask run from a separate compressor well away from the spray area. Normal face masks don't protect from Isocyanates. 5 minutes without an air fed mask will cause tight chest and wheezing a couple of days later. Be careful.

LEFT. Gone to wash cars in the rain in the dark. More useful.

I'm not missing the point. If you had given the full details and status of the vehicle at the start including the opinion from Lawgistics I wouldn't have wasted my time.

18 hours after asking the forum for legal advice (and not opinions) you now say that Lawgistics confirm you're not culpable.....

I can highly recommend them. They are very good.

So it's not a moot point. We wouldn't tell a customer that, so it's not a load of shit. We take every car and every situation on it's own merits. You can't build a reputation by turning away warranty claims, but scans, PDI's and checks which the customer is aware of help to come to amicable agreements to resolve matters.

So not a moot point

It would be a moot point if Okay Dokay had said the gear box has failed due to a worn bearing or gear etc. If the car wasn't scanned before sale there's no point in scanning it now. There are plenty of faults which show up on scans such as mechatronic valves, slipping clutch between gears etc. If there is a fault showing now that was not there when it was sold it's obviously developed since purchase, possibly a wear and tear item and possibly make it open to negotiation to resolve.

Customer signs to say that the car drove well without fault. Diagnostic scan printouts show no faults in gearbox (there are many codes which can show). Granted if a bearing or gear is worn it wont show on a scan. The point is that the things which do show on scans can be fixed before sale. Or if a fault develops say with a mechatronic unit, that would have shown on the scan before sale and has therefore gone wrong after sale. If there is a fault with a car we show the fault code on the scan print, the repair invoice and further scans to show that the fault was fixed. I have a Snap On Solus Ultra. I carry it with me when I buy cars all over the country. The workshop also have a Snap On unit which they use locally. I collate the scans from both scanners to evidence that the car was fault free when we bought it and when we sold it. The system works well for me and customers like it.

We offer a 12 month / 6000 mile warranty with every car we sell included in the price (self funded Lawgistics admin). Out of 1557 warranties issued we have only had a handful of claims totalling just over £2500. This is because we prep and check our cars so well. If a fault occurs after purchase which is a covered item them of course we repair. We have often carried out goodwill repairs for non warranty items. It's the non- warranty items which you reply upon the PDI and scans for. The point is we DO care whether the fault was there at the POS. It is upon us a dealers to prove that the fault was not there at point of sale. If you don't have a good PDI system backed up by diagnostic scans you are not conducting your own due diligence and have no hope of defending any unreasonable or incorrect claim. I posted a coupe of weeks ago about a Honda S2000 which broke a con-rod and customer tried to claim for a new engine. An independent inspection showed that the engine had been over-revved at point of failure by the valves hitting the piston tops. The independent report, our PDI and scans enabled us to reject the claim as damage was caused by customer.

I collect all cars myself. Inspect, test drive and diagnostically scan at point of purchase. I collate the scans from point of purchase, at workshop and at point of sale. Error free scans showing chassis number, mileage (sometimes 300 miles driven), dates and times are very helpful to me in proving that the car was fault free during the time with our business and was sold as such. We do all of our prep work ourselves including full bodyshop. We use a third party workshop for MOT, servicing and PDI inspection and diagnostic scanning. The system works very well for us. When we have a complaint the fact that we have documented diagnostic scans showing mileages, dates and times as well as a 138 point PDI check sheet, helps us do defend our position and ultimately come to a mutually beneficial outcome.

Depends how many miles it has covered in 3 months. If you have a signed PDI showing no faults (which states next to customer signature "I confirm that I have test driven and inspected the vehicle and there are no apparent faults, other than those listed above") the fault was not present when you sold the car. We scan every car 3 times (at purchase, after 100 miles and at point of sale) and give copies of the scans to the customer showing no fault codes and in this case no transmission faults. If the car shows an error code now, then the fault has developed since purchase. I would recommend Lawgistics. We have a contract with them and can discuss such matters to decide what the best course of action is.

It's great for what I call "digital hoovering". When you've valeted a car and taken your photos then you look at a photo and see a mark on the trim you've missed you can just remove it without having to go back outside (when it's probably raining by now) to take another photo. We never use the editing software to misrepresent the cars condition, just to make life easier for ourselves.

We use Adobe Photoshop to edit photos. If there is something missing we edit the bit out to get the car on the internet. Gains us a few days every time.

My conversation is generally based on "if something goes wrong with the car will you expect me to help you with the cost of repair?" Normally the answer is yes and so I confirm "If you take all my margin I will have no money left to help you with therefore my price is fixed". If the answer is no, I briefly outline their rights under the CRA and let them know that it is not an option for us to duck our responsibilities, therefore the price is fixed. Asking the customer if they would work all week for less pay normally works equally as well. Quality cars, fully checked and warrantied are worth the asking price.

If you are going to get the car inspected you need to draft a letter to the customer carefully worded giving him the option to object to your choice of independent examiner. It makes a big difference to awarding of costs in court (if it gets there) and you must comply with the CPR35 & PF35 Civil Procedure Rules from the start. I have a copy of my letter which was sent to my customer. I can't upload it as it's too big but if you PM me I can let you have a copy. Obviously I recommend that seek your own independent legal advice as well.

If you told him £11,489 I would leave it at that and take it on the chin. Trying to change the price now might provoke some unwelcome bad feeling / feedback / review. When he picks the car up you could mention it to him that you actually made a mistake with the price but you are an honourable chap etc and wouldn't dream of going back on a deal.

Best solution is to register the customer as new keeper "again", then they can put the cherished plate on retention in their name. Once it's on retention (V778) and you have the V5 with the age related plate declare the px in trade again. When the customer wants to transfer the cherished plate on to their new car the V5 for the new car and the retention certificate needs to be in their name. If you register yourself as the new keeper, the retention certificate will be in your name. You would then have to add the customer as Nominee on the V778 before they can transfer the plate to their new car. Customer needs to pay you £80 as thats what they would have paid if the transfer had been done "normally"

I originally found this forum by searching for another car dealer just for interest. The dealer came up as a participant on this forum on Google. Any member of the public can do the same and can read all the banter / comments if your dealership is named with your username on the forum.

That's what I do. Registered keeper on line before they leave, every time. Emails from DVLA are dated and time stamped so if customer gets speeding or parking ticket it's their problem.

I thought it was a general question about notifying DVLA on line rather than posting the V5. If it was - you can. If it wasn't and the question related to this weekend you can't.

Yes you can. Just search for notify DVLA. Very simple and the customer gets an immediate email from DVLA confirming new keeper.