NOACROSS

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Posts posted by NOACROSS

  1. Posted

    My question regarding the ebay MP contract expiring - and whether they would try to force me to have Gumtree on an inflated price contract- has been answered.  Can carry on again with 50 cars for £245/month.  Phew!  

    However- only allowing a six or 12 month contract this time- rather than the 18 months that has previously been offered.

     

  2. Posted

    Nick- I was about to post the same.

    I’m also very pleased for the OP, but F.M- drive the junk before doing the deal!

    On the few occasions I’ve been stitched up like a kipper, I’ve taken it on the chin. Touché- as the saying goes.  

    I once had a punter deliver their PX many years ago- they very kindly reversed it against the wall next to the site and concluded the deal. 

    Very nice, older people (these are the ones to look out for), concluded the handover... they left. I jumped in their PX to move it....long story short, they’d taken the nearside out since I saw it last!

    Did I moan? No. Life in the city. My fault. 

    However, these sort rarely complain about a warranty issue. 

    I got my revenge with a main dealer I used to deal with who stiched me up royally on a few occasions, (they had a used car centre and always retailed the cream) with a Saab Sensonic that was f****d.

    I knew they never test drove stuff so I got my old man (cost me a one-er the bastard) to PX it as a punter, for a lovely 850 that I did well out of.

    When they phoned me offering the Saab I just laughed and said ‘that gearbox is crap’ and good luck - I was v smug.

    I also remember WD40’ing a silver Audi that the paintwork had crazed and px’ing it to a right ‘horrible f*** who’d lied to me about a Golf.

    Sorry- one for the ‘confessions’ section of the magazine I suppose  

    What goes around and all that!

     

  5. Posted

    I've noticed more and more recently that my outgoing emails are going into people's Spam folder. Even one to my mate earlier who I've emailed plenty of times!

    I know that often email replies to ebay punters go in their Spam too, and Car Gurus (couldn't comment on Autoraper) so I always try to reply via the ebay Ap/ message centre to avoid this and chase them with a phone call if a number is supplied.

    Anyone have any ideas how to avoid this problem happening- short of changing our email address?

  6. Posted

    I would stay with ebay rather than go to Gumtree- if it's a choice between the two.

    As with 'stockedup' we've been with them for years, but just the ebaymotorsPro- not Gumtree and it's good value for money /return. 

    CarGurus seems to pay for itself worse way, and often you'll get a return.

    I too detest the price markers on Autoraper and Car Gurus, plus days in stock is disgusting.  I've had this out with Car Gurus and even the account manager says he agrees but they can't get senior management to change the policy. : so stay with the free one I say.

    Also, I think I'm right in saying that if you're currently on an ebayMP contract (without Gumtree) and you cancel or don't renew, they will (try to) insist you have to have Gumtree too- and it's far too much money in comparison.  

    I seem to remember oe member on here that did manage to get just an EMP account but I think they had to kick up a stink?

  7. Posted

    All OK here. I can get in fine.  

    I did have the same problem/404 message anyway, you are having a while back though- had to ring them up and get the password reset.  (Annoyingly I can still only log in on the laptop- not any other device.)

  8. Posted · Edited by NOACROSS

    This is why I mute the audio (on the camera). I also don’t add any overlay music.

    That and I don’t want to talk on the video. I will point to any areas of note, including minor marks and spec. like AC, heated seats, nav etc. 

    You’ll have to take the car to a quiet location I guess otherwise. 

     

  10. Posted

    Every tale of woe on here will most often be a German and usually a German diesel. 

    When you’ve forked out for numerous ,DMFs, auto gearboxes, plastic swirl-flap swallowing engines, phantom EMLs, motorised vents, unrealistic VW punters, Audi dash pods and so on, you’ll soon work it out. They are not built like they used to be. Dreadful build quality. Style over substance  

    Anyway, I should be given a finite number of times I can slag German junk and Autoraper each month on here before being sent to the corner.... :o)

    9 minutes ago, zakh92 said:

    Why don't you like German cars? Passats and Golfs are solid cars imo 

    My theory on cars is the more you drive them or if you drive them enough, they are gold.

    Most people buy cars that sit on the drive that's when the problems start, not driving the car enough 

    I have an auntie who'll never go above 50 or 60 max likes desiel cars for mpg and always has dpf issues on cars shes bought in the past, I tell her you have to rag them cars every once in a while and really let the car roar but she won't listen :lol: 

     

  11. Posted

    Ha yes, I used to be the same. You’re right and you’re still able to enjoy the junk, so keep it up!  

    As you know, German stuff really grinds my gears. I just see them as ‘tins of beans on the shelf’ unfortunately now. I very rarely get in a car and think ‘this is nice’. Long as I can get the dogs in and it’s auto I’m happy!

  12. Posted · Edited by NOACROSS

    I like mainly autos: Nissan Note, Modus, Micra, Jag XF, most Volvos, Prius, CRV, i10’s, Sirion even, Terios, Ford Fusions, Kangoos, Berlingos, (the odd WAV), Petrol estates, like Subaru Lebacy etc..the odd lumpy luxury stuff or modern classic...

    Much as I hate the German stuff I will buy the odd three series cab auto if petrol and nice spec/miles and less often an SLK. Don’t mind a Crossfire..I dunno. Hate them all if I’m honest ;o)

    (I keep looking at those horrid BMW electric things Nick buys, when I’m looking through Manheim, and have a compulsion to buy one weirdly.)

  14. Posted

    1 minute ago, trade vet said:

    I think if you work on your own or you are a home trader,when you have a problem,punters are more flexible and don’t expect a warranty.However with a pitch,staff and workshops etc  and you are doing 500 or more per year,your punters expect warranties.Long ago,we began administering our own FREE 12 month 12000 mile warranty or mechanical breakdown agreement as we call it.We started by putting £70 per sale in a separate account.The fund mounted up very quickly and from then on we treated claims as an investment.The outcome was that we then did a lot more repeat business.Most people do appreciate that if they break down or have a problem miles away from home and with one call you can sort it out for them.Some of the claims would be suspect,but we just paid them.

    Nowadays main dealers offer service contracts which are charged monthly and are a good source of extra income.With our new venture we are exploring a similar thing with warranties and free future MOTs and few other things.Our theory is that a good proportion of punters taking out our ‘ customer care pack’  but who will have the option to cancel at any time,will instead let them run on......I think I can sense the doorsteppers reading this with negative thoughts !

    I don’t think cars really have many issues nowadays within the warranty periods on the whole. Or, at least that’s my experience over the last five/six years. Especially if you prep right and buy right. 

    How’s your week progresssed T.V? Any further forward?  

    I think you should start a new thread on your venture. We’re all very invested/ cheering you on!

  15. Posted

    19 minutes ago, tradex said:

    Now this is very worrying indeed, but not surprising as banks are a law unto themselves.

    ....next will be clawing back bank transfers for defective goods. I'll be calling our card provider on Monday on this, if true, I'll be cancelling.

    ...and it will kill the use of cards once word gets around.....great own goal.

    Agreed. The first thing I did upon reading this is I printed it out for my weekend staff, with the instructions to only take a deposit on ANY card and to demand the balance by transfer. 

    If true, yet another nail in the coffin...

  16. Posted · Edited by NOACROSS

    4 hours ago, Mark101 said:

    A clutch in my opinion is fundamentally a wear and tear item but personally (bring on the flames), I believe a customer has a right to expect that clutch to last at least to the end of their warranty period.  Customers are always paranoid about clutches and timing belts from my experience.

    The only customer who pisses me off are the ones who know they are buying a sold as seen car (yes I know we shouldn't) and are happy to save £'s only to start spouting selective CRA at me.

    I have no issue paying out for almost anything to someone who has paid my retail price, my margin is high and they only see my "value" when they have a claim.  Today, I have fitted a £354+VAT + Labour shock absorber to a TT.  Am I pissed off, no, would I rather not, yes but I had £1700 across that car and just sold his PX for another + £1200.  It's my job, the reason I rarely allow to be chipped and the reason people come back (the PX went to a repeat customer).

    I would have acted the same if it went on day 59 or day 1.  Each to their own.

    A clutch is not a wear and tear item. Unless the non-frictin parts fail.

    I can assure you, my wife-for example could ruin a clutch within a week should she wish.  

    If I tried, I could screw it up within an hour. Driving style.

    (A lovely old lady used to buy a Micra off me every few years. A clutch would last six months if we were lucky.

    Her son came in all ‘juiced up for a fight’ initially. After calming him down we went out for a drive with the old dear: I’ve never felt so sorry for a car in my life! Neither had he. Who drives a car with the clutch being ridden the whole time!?)

    It’s spelled out really clearly at sale and handover that certain items aren’t covered. We make a point of highlighting that clutches and brakes/exhausts, for example are not covered- and hence the need for a new no-advisory MOT, service and customer signed Pdi. 

    9 minutes ago, Dealer said:

    Awful week, worst period we've ever seen to be honest. I'm in the red massively this week considering our fixed costs. 

    Same here. Very depressing month after a great August. Hopefully October will bounce back. 

  19. Posted

    Ouch! Man, I'm worried for you/wincing at the thought.  This is going to be painful I fear.

    What are you looking at?  What sort of thing are you going to bid on? What price bracket?  Do you have any idea/ any idea what to look out for in regards to do's an don'ts?

    Are you going to go the auction or just going to buy online?

    Do keep us posted.  This will be very interesting to all (including others looking to start up in this minefield)

    I would just buy something that you would like maybe if you were a customer. What sort of thing do you like?

     

  20. Posted

    They just remind them of their obligations under the CRA2015 if asked.

    We (have a site) still give a three or six month warranty with an option to extend, depending on the car.

    To be fair- most customers don't ask about warranty anymore, but some do- so maybe not advertising or giving one is indeed the best way to do it.

    I'm old school so I think it important to spell it out clearly how long the warranty is for an what it covers- and get them to sign to show they have been made aware. I also, rightly or wrongly think that this is more expected by punters if they're buying from a site.

    • Like 1

  21. Posted · Edited by NOACROSS

    5 minutes ago, Dealer said:

    I'm still looking for that elusive "winning formula"........ Sadly like unicorns it doesn't exist. 

    Same here- a roller-coaster: you 'crack it' for a few years and think 'this is easy', then it's not.  Trick is to get out when the going is really good I suppose.  (if those days ever come again, and I personally have missed this opportunity a few times over the years in hindsight)

    They call it an exit-strategy no?

    As to knowing what I'm doing?  Yes, to a point, and you need a good five years at least to mess up etc to a point where you probably come across most pitfalls; but you never stop learning. I think this game is about taking risks, and as you get older, you become more risk-adverse.  Or I have anyway.  Once bitten and all that...

    • Like 1

  22. Posted

    It’s a judgment call then.  I still wouldn’t do it and I dunno any customer who would object to a transfer if you’d asked for this method. 

    They have more protection buying something ‘over the phone’ too I think. 

    Maybe just my paranoia..but belt and braces is always best. 

    I will take a small deposit over the phone but nothing else and I explain this at sale. 

  25. Posted

    I’ve had plenty in Volvos and have all been OK, but all at nice miles. 

    I dodged a bullet on one the other day though but luckily it was a private sale so I could spank it before handing the dosh over. 

    I had a Bmax in PX at a ridiculously low price though and I knew something was up. It was, but bizarrely a new battery and a reset sorted it out! Was lucky that time.