NOACROSS

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Posts posted by NOACROSS

  2. Posted · Edited by NOACROSS

    As has been said above - no point paying for a guide.

    Autoraper has a FREE to anyone car valuation via their customer site (you don't need to advertise with the highway robbers) that gives PX value, Private Sale and Retail.  Aslo there is a FREE Hpi Cap valuation one too that does the same - and WBAC is also useful

    However- retail back obliviously.

    • Like 1

  6. Posted

    Do you pay for Bookface ads or do you get these leads via postings on your page?

    I really don’t understand social media and haven’t got any personal accounts. 

    Reason I ask is Click Dealer are wanting me to spend £450 a month with them for a while to promote it. They say it’s well worth it, but I’m resistant to change as always. 

  9. Posted · Edited by NOACROSS

    9 minutes ago, MSG said:

    Normally under any warranty there is a standard provision for the customer to get the car diagnosed to ascertain the cause of the fault.  Whether you are on an insured or self funded scheme this is the same.  Once the car has been diagnosed you will then be able to decide what to, for example if it just a leak from the sump plug and a relatively cheap fix then I would presume you would just elect to get a local garage near the customer to complete the repair.  If it was something more major you may then elect to take an alternative form of action.  If it is a serious fault then its most likely that an insured warranty would not cover it in any event as it would be deemed to be pre-existing.  However with the Blackstars Warranty as it is a self funded scheme they give us the legal advice as to what we need to do and for example they would advise that we need to carry out a repair or the customer would be able to reject under the CRA 2015, or they may advise that it does not need to be covered/repaired and the customer could not reject.  The self funded scheme gives you so much more flexibility and ultimately higher customer satisfaction as you control what you do. Also rather than lining the pockets of the warranty company we are now retaining the profit in the business above and beyond any chassis profit from the car. 

     

    The above is typical scenario that many dealers find themselves in and is the huge downside to the insured warranty.  When a dealer then pays direct for the repair they are then deemed to have used their one opportunity to inspect and repair the vehicle and if the customer gets a new issue in the remaining period of the 6 months of the customers ownership the customer can then reject the car.  If the warranty company are deemed to have carried out the repair then this is not the case and the dealer then retains there ability to still be able to inspect/repair the vehicle as a later stage without the customer exercising their final right to reject.

    The customer can’t reject if it’s a ‘different’ fault. Cars are complicated and it’s not the same as for a new washing machine. 

    How I also get round this nonsense potentially rearing its idiot head is we will say the job is still ‘open’ and will need to be used/tested and reinspected before the fault can be closed.

     

  10. Posted

    Had this many times over the years. If it’s only a couple of weeks in to their ownership, then the warranty will obviously be useles and won’t cover oil leaks anyway. 

    If it’s my warranty, then it’s spelled out many times before and during hadover that they’ll need to get it back to us if any issues. They sign to say they understand too.  

    In reality, I nearly always cave /feel sorry for them and try to find an independent garage near them to take a look. Usually I then ‘look big and pay’. 

    If they’re an arse, I insist on being able to inspect the junk. (It’s rare though due to my buying profile.)

  11. Posted

    Oooh. Interesting. Thanks not good.

    I’ve only got good things to say about Lawgistics, but I’ve never used them for warranties. I use WMS as the area manager is great and I’ve known him many years.

    However, I mostly just do our own return-to-base warranties, unless they’re out of the area or it’s something likely to poop itself or complicated (German diesel/german auto..)

  16. Posted

    I’ve never heard or come across any issues with a petrol Lexus or an issue with an auto gearbox on anything Japanese. There’s always an exception to the rule I suppose, but the old adage of ‘miles, history, condition’ always serves well. 

    A Lexus will be a much better bet than anything German!

    I don’t buy anything german or diesel if I can at all help it.

    Good luck and someone on here might even have one for sale. 

  18. Posted · Edited by NOACROSS

    Get the odd card/ letter/ bottle of wine occasionally- mostly from oldies.  

    This is my theory about 'loyalty' nowadays, in that it's becoming a rare thing as the internet generation grows older and the nice return punter/old lady/ polite proper person etc dies off.

    Trying to get the kids to even send a 'thank-you text' to relatives at Xmas and birthdays was like getting them to unload the dishwasher. Effort.

  19. Posted · Edited by NOACROSS

    18 minutes ago, Marc said:

    I'm a level headed chap. The car has a rather large scratch, 3months mot ,probably needs ball joint etc but I can deal with that in a cost effective way. 

    Main concern is keeping myself in a perfectly legal position

    I wouldn’t bother, as small cars are a waste of time for me-but playing devils advocate :

    V5 isn’t proof of ownership- even if it is in the current owners name. 

    I was gonna say just buy the junk if you want it, but make sure you Hpi check it, check chassis numbers etc & get a decent receipt, keep a copy of the advert (and see some photo ID if you’re worried). Take a picture of it maybe if he’ll let you  

    Then I thought (wtf) green fiesta with aftermarket wheels and so on- is it worth it? Why is he a cowboy? Did you not like how he came across? Can’t be much of financial risk can it?

    You say he’s a cowboy, but we all started somewhere I suppose. He can legitimately buy and sell a few cars a year no?

    If the car came in chop would you do any different in regards to your reservations about it?

     

    Regarding the online transfer, this will be fine -as we had a customer register a car to us the other day erroneously and we received a log book out of the blue. 

    Dvla unwound it without much fuss, rang me and said that so long as someone has the V5 they can register it online to anyone realistically as (his words) it’s not proof of ownership anyway. 

    I still do this the old fashioned way by taking a copy and sending it filled out to the DVLA with relevant signatures.

    Is there a yellow slip still? I would get him to sign.

  21. Posted

     

    15 minutes ago, grant8064 said:

    Doing OK here in the SE. Nothing like August...if anyone can explain why a typically dead month was such a cracker i'm all ears. One thing we've noticed is that a LOT of people are flat out broke currently. I know we all moan about strapped up pot less punters, it's par for the course usually, but this month seems particularly bad. For every acceptance there are three declines, people can't raise a £200 dipper to hold anything for a week and 'beg, borrow or steal' isn't even an option for many because mum and dad are in the same boat. The usual jokes aside it's hard not to feel sorry for some of the seemingly decent working families we've had in one door and out the other wanting to buy but just not able to find a way to. Maybe they've just spunked all their dough over the school holidays but it seems a bit different at the moment to me.

    This is Spooky. South coast here also and have found the same recently. 

    We too have had many finance declines (90%of the enquiries I’d say) and they’ve even blown the sub-prime computers up.

    Maybe it’s just we notice the idiots more when we’re quiet, but I too feel sorry for the genuine type of people you’re describing.. One we failed with is a really nice couple we got on sub prime last time, but we can’t get them on anywhere two years later.

     Busy August as you say.

     

  24. Posted

    4 minutes ago, David Ayers said:

    I would display it with something like "2012" on it.

    Then when you get a viewer explain the situation and tell him you will swap it top a 12 plate free of charge if he wants. Just put him as the new keeper and when he get's the V5 put it on retention. He will get the retention and can sell the plate if he wishes.

    This is exactly what I would do/have done in the past. 

  25. Posted

    I 'think' if you're on AT, the punter 'may' probably see the car on there first, but they DO look elsewhere for sure.  So- if you're NOT on AT, they won't find you there obviously but will elsewhere.  If you are on AT AND elsewhere then they'll probably find you on there as I say. 

    Also, a lot of our AT enquiries weren't actually when you pushed them, as they had been directed to your AT website etc and then they say AT/the stat says they are or they had seen it elsewhere too.

    If you've got low numbers then I can see AT making sense to most (wouldn't and doesn't to me), but with 50-60 in stock, it's majorly cost-prohibitive and I detest the company, the attitude, pricing policy (lack of serious bulk buy discount) and most importantly the dreadfully cluttered site/ads/sponsored listings/price indicator race-to-the-bottom crap etc.

    Phew, it's good to share. ;0)