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Showing content with the highest reputation on 03/24/15 in all areas
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1 pointCustomer buys a car off you and pays buy debit card. Asks you to deliver the car. Money has all cleared. Just drop the car off and put the keys through the letter box. 90 days later the customer phones you and says he wants his money back. If your T&C's don't cater for long distance selling you are stuffed! We don't even take payment over the phone for parts. Customer wants a part ordered he has to come in and see us!
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1 pointWe've signed up 3 DMS providers for teh Conference Expo, so if you can hold on until June you'll be able to chat to them all in one place http://cardealermagazine.co.uk/events/conference/
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1 pointWhy do we pay them? I just got off the phone from mine with what should be a very simple, standard query that she should know the answer to. But no. She has to phone the VAT helpline for clarification. I could have done that myself and not been billed for the pleasure.