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Hi Keiren, I’ll bite. If you’re upfront about the issues, and spell it out in the advert and document it at sale, getting the punter to sign to say they are aware and understand and that you won’t entertain any comebacks etc, then you’re still officially ***ked if they kick up a fuss. After all, we are the ‘professional’ motor trader and they are the poor old had-over innocent customer. However, that’s the worst case scenario. Most people are normal and if you’re up front with them, you will normally be fine. From time to time however.... On the whole, I would try not to sweat every detail. Just get on with it and treat as you would like to be treated etc. Better off selling well prepared cars with a new mot and all that Good luck.

Yes, the wife regularly changes my cambelt...... I just need to get the timing right...

Hello Everyone. Just wanted to introduce myself. I'm Pete, and I look after customer service for Virtual Yard here in the UK. We are an Australian DMS and have only recently expanded to the UK, so although we do have a lot (20 years) of experience with cars/sales/software and advertising, we are fairly new to used car dealer requirements in the UK. To Mark and Grant, thanks for the compliments on our look, but we would like to be more than just looking slick. Would be great to also be slick functionally. We have been working with a few dealers in the UK over the last few months and have learnt and implemented loads thanks to their help. But, there is always room for improvement. I'd be grateful to anyone here if they shared any feedback, what they like, what they don't like, what's tricky to use and what they need that is missing etc and in turn i'd use that info to develop our offering here in the UK with an aim to be a DMS that you guys want to use. We are free for anyone with up to a 100k worth of stock, and we intend to keep it that way. On top of that, we do Facebook Marketplace ads for free for as long as Facebook let us. We also have a new app coming out in 2020 which aims to be the best in market. Lastly, we make pretty decent automated websites. www.dealershipwebsite.co.uk For any more info please visit www.virtualyard.co.uk or give me a shout on here or on pg@virtualyard.com ----Shameless self advertising over----

Nearly 5 year old thread that is pretty impressive.

I'd call him. Just a quick call to say I just had a chat with another buyer interested in reserving it "unseen" over the phone as it ticks all the boxes for him but he can't travel for a few days. "I just called you out of courtesy as you had travelled to us and invested some time in case you were still interested"

Your welcome .. know where we are if you need us ..

The last 2 years in a row I have been overstocked in October and have increased my package forgetting that once I do that I can’t put it back down again the following month or I loose the stock offer