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I think most of the customers that are complete dicks wouldn't be complete dicks if the industry didn't have such a bad reputation. What annoys me is "What problems does it have" and "What's wrong with it". I usually explain they've found a dealer that doesn't knowingly sell a car with faults, and if they drive off and there's evidently something wrong to bring it back and then I explain that if I was dodgy, which is the implication to their question, I wouldn't tell them there was a problem so the question is a bit redundant because I could be dodgy and the whole speech I just gave could be a bit of a ruse.

Not been busy with cars, had a couple of nice touches. I have been busy with the VW camper side of my life. I completed and sold a full conversion now on the look out for a clean base van to convert. I have a customer dropping a Caddy Maxi off for a load of work on Friday plus a Leisure battery and few USB points on a T5. And On Monday another T5 leisure battery job. I have a customers T5 Camper is a very poor condition that needs a whole pile of love to get to a saleable state. And a Motorhome that is having parking sensors fitted, TV relocating, 240v Inverter, Retro fitting traveling seats. Cant see me getting to BCA this week. But on a serious note I can see cars taking a back seat (pun intended) and more efforts put in to building my camper business.

This man sounds like a dreamer milking us for free information, if you're stupid enough to waste your time. **** him, he's a nuisance.

You want to slow down a bit mate before you fall off that thing!

The question "is it immaculate?" I always answer negatively & tell them any dealer who tells them it is is clearly a liar & don't bother going there - used cars by their very definition cannot be immaculate. 20% of the time they agree & come & view. The other 80% start whinging & usually add that they've been to see a few that were described as immaculate but clearly weren't. But you won't get through to these punters with this mentality. I think most of "dick" customers would be like that no matter what, champagne taste, lemonade money and thinking they're lawyers after speaking to a couple of their mates. I bet a couple of times per month I tell a punter they need to either increase their budget or lower their expectations.