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It's a shame the future cannot be predicted! But as already stated its a numbers game the more you sell the bigger the chance of something big happening like this. However you have acted like a true gentleman and professional , the customer will be glad now he picked your car over the one that was getting sold 'roadside ' By doing the honourable thing you will be repaid many times over, that's how life works. Well done!

Refunded the chap at 9am (as promised) . He is posting me the service history and the green slip. I will repair the engine and try again Hopefully with better luck next time.

I knew it would happen one day but I didn't realise it would be like this. I am truly devastated. Utterly mortified. I have nearly completed year 5 and it has finally happened. I handed over a car on Saturday and 30 miles later it suffered a catastrophic engine failure. I strangely found it quite funny to be honest. Obviously I was refunding the money, it wasn't going to be a battle for either parties. So with that already established almost immediately, I laughed. What can you do other than laugh? I ensure a detailed PDI, MOT and a service are all carried out before the hand over. There was no evidence of the forthcoming. The customer also was a right pleb so we went on a test-drive to the moon and back, there was also no sign of the forthcoming and the customer was very happy with the car. So I have done absolutely everything I could have possibly done to ensure the roadworthy-ness and then this happens. It is just bad luck. We live and we learn...... well there isn't anything to learn from this. The guy was still incredibly satisfied with the buying experience and understands that it is total bad luck. He is getting a refund and everyone is happy!

Thanks. No problem thanks for clearing that up, thats ok i will just try to gather information from other threads on the forum and try to figure things out that way.

Good solid start to the year, 28 sold for January in total but quieter in last week as weathers taken a turn, hope everyone else is doing OK

Firstly welcome. Secondly a bit off house keeping. I see you posted this again in the main forum. Please don't do that. This Faq section is for new starters like yourselves. Many of the dealers on the forum get asked advice a lot and we were asked to move them to a section of their own. It's up to them if they want to come here and help. If you want to get involved in the main forum feel free to post replies etc but asking for advice, as detailed as you have above, won't go down well with our members. We welcome all new starters but suggest you get involved first and make yourself part of the community before asking for chapter and verse on running a business. Best of luck with your venture.

Well done Baggot getting Zuckerburg that's quite an accomplishment

This selling cars is all a numbers game. You get a bad one every so often and there is nothing you can do. You did the right and decent thing and acted honestly. Good on you because plenty of our trade competitors would not. These things happen, not very often and it is the game we all play.