Vehicle Damaged In Transit

[samuel welwyn 1]

 

Good morning all,

 

Hope everyone is keeping well.

Ive just had a vehicle delivered to us through a third party with a massive stone chip in the windscreen which the driver admitted happened in transit.

In the past other companies have agreed to pay for the repair however this company are saying "We are not paying as stone chips are out of our control".

Am I right to assume they should be held responsible?

Was wondering if anyone has had an issue like this before and how to proceed. 

 

Thanks in advance!

 

[trade vet 697]

8 hours ago, samuel welwyn said:

 

Good morning all,

 

Hope everyone is keeping well.

Ive just had a vehicle delivered to us through a third party with a massive stone chip in the windscreen which the driver admitted happened in transit.

In the past other companies have agreed to pay for the repair however this company are saying "We are not paying as stone chips are out of our control".

Am I right to assume they should be held responsible?

Was wondering if anyone has had an issue like this before and how to proceed. 

 

Thanks in advance!

 

I don’t think you can hold the transport company responsible because their driver has in effect failed to avoid colliding with an incoming object not visible to the naked eye ! We have used the same transport company for many years and occasionally stuff happens and we never complain because overall they do a great job.For instance on the top deck of transporters ,cars can be scratched by overhanging trees in the summer,it’s not the drivers fault.On the other hand they might be delayed by our vehicle not starting or being out of fuel causing their schedule to be messed up and we are not penalised.Look after your transport company and they will look after you.

[Halfpenny 114]

Who contracted the transport company, you or the seller?  If the seller then take it up with them. If you, then you need to look at the transport co's T&C's.  Sure, stuff happens, but damage in transit (whether at fault or not) is the day to day bread and butter of being in the transport business.

[Paul C 75]

Plates or transporter?