justina3

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Posts posted by justina3

  1. Posted

    1 hour ago, Mikey said:

    Justina when you say changed the feedback system what do you mean? I know what you mean about the default search, but don't you think most people will either change that to cheapest or nearest anyway?

    In my own experience they don’t, before I stopped using eBay I often used to have the retarded argument with customers who looked at a similar car to mine 150 miles away and the other car was £150 cheaper in the end I used to tell them well take the chance drive 150 miles there and 150 miles back and then hope nothing goes wrong with the car so you don’t have to take it back, where as I am 6 miles away from you……common sense isn’t common.

     

    And the feedback system used to allow for sellers to leave negative feedback for customers but eBay removed that option and then almost 99.99% guaranteed your money back if a dispute arises, we used to sell lots of items on ebay not just cars but give up in the end as there clearly not interested in dealers.

     

     

  2. Posted

    What evidence has he given to confirm the clutch is slipping or is it just his word ? a garage report / quote to confirm it is faulty?, dont think the old "good luck" carries much weight these days if he is sending recorded delivery letters already would suggest he knows his rights.

    On the receipt for the work carried out did it carry any warranty maybe follow that route. 

  6. Posted

    Tricky situation, cant see what stopping using the body shop will gain you though, i have been in this situation many times with car audio engineers fitting alarms and radios, once i had to let a guy go because he was clearly taking customers from us, the others i have said look if you want to fit your mates radio on the weekend for a few cans so be it but the second it crosses the line with my work you have to decide where you want to work. 

    We did have an engineer leave last year to go it alone and was back within 3 months so that helped me a bit as all the other guys took notice. 

     

     

  7. Posted

    I am going against the grain here, I love buying of the public had some amazing bargains over the years,

    There are a lot of overseas students close to us who have large amounts of disposable cash and often buy nice cars, when there college course is over they return to there country of origin and always leave it to the last minute to sell there cars allowing me to low bid them.

     

    Done a deal yesterday on a mini cooper off a very nice young Chinese couple who are returning to china on Tuesday and they leave it until Thursday to start thinking about selling there car.

     

    Same old thing in the motor trade what works well for one is a disaster for another.

     

      

     

     

  10. Posted

    4 minutes ago, metcars said:

    Sadly, its where I am too. It makes me shudder when I read about guys 'smoking around' in a nearly new BMW. Although back when I was in my 20s/30s I probably wouldn't have been able to keep my hands out of the cookie jar either:D

    My cookie jar makes me shudder now thinking the amount of sugar i used to consume 

     

     

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    • Like 1

  11. Posted

    oddly enough i no longer hold any interest in cars these days so what ever is floating around that is taxed and has fuel, back in the day when they where giving money away like sweets had some lovely cars these days rather see the money sitting in a property than a car.

     

     

    • Like 1

  13. Posted

    I dont even bother anymore with the sub £1000 bracket, every single big headache i have had has come from this customer band.

     

    i do have two local traders who do it as a side line and i move this stock into them, once you set yourself up as a garage they throw every trick in the book at you but oddly enough when they buy them from my mates they never get grief. 

     

  15. Posted

    imo £300 a month is way over the top of course i do not know your business but i wasnt paying that when my accountant worked on 4 different sets of books from 4 companies.. 

    That said i am much smaller these days and i do everything myself vat end of year bank recs ect he only goes over my end of year returns and signs off on them for a fee of £450, last year was a bit of a mare as i was away for two months and my son !! messed the job up paperwork everywhere so i am expecting it to be a tad more this year.

     

     

  17. Posted

    I couldnt agree more metcars, some of my worst ever customer have been the ones who haggled that few extra quid of a deal with you will never see me again sold as seen mate blah blah blah only to turn into a trading standards expert within seconds of driving off. 

     

     

  18. Posted

    Whilst i am totally on your side, been bent over backwards many a time by auctions, if they didnt run a sold as seen basis i dont think they would be in business for very long the returns phone line would have melted after the first sale. 

     

     

     

     

  20. Posted

    I was looking at this the other day a lot of facebook advertising now uses check our reviews which are clearly mates of mates just following a script from the garage some of them almost use the same wordings,