Tony911

Thanks for the advice guys. It seems like we are being very reasonable travelled 6 hours to collect the car with no joy now wanting to get car inspected with no joy, what else could we do?

No idea what they have done. Was promised a original key from Mercedes-Benz as they purchased it with a genuine key. We have contacted Mercedes-Benz dealer and explained to them and they have told us their is no way of them making a key without the car coming to 1 of their dealerships, so I have no idea how they have opened the doors and got it started as there nearest mercedes dealer is 2 hours away and it has not been to any Mercedes dealers to have a key made, 2 months after going to collect the car they have supposedly found the original key even though we was told a new key has been ordered from dealers but won't let us start it never mind get it inspected on day of return to us. I think they used gearbox for 1 of their customers at the garage. No idea what they have done to the bag of shit. Definitely not the same car what was sold or they would allow a inspection. Something fishy going on.

Contacted courts they have advised us he will need to start a new case as his application to reinstate was declined. Didn't write glow plugs issue on invoice but do have the text messages before he put down a deposit saying there is a fault with them and we have not had it looked at as we dont invest sufficient time in part exchange stock. How do we know the garage didn't snap the glow plugs while trying to change them?

Honestly what a head ache. I dont understand if there isn't anything to hide then what is the problem

They will not allow it, so we have told them no refund will be given, we have also wrote to the courts explaining our concerns and efforts to resolve the issue. How does he go on about starting a new case as courts wont allow him to reinstate so doubt he should be able to start a new one. Also it should now fall on the garage as we travelled 6 hours to collect the car only to be told no key but few days earlier we was told that the garage had started the car. £2000

That's what we are saying but the garage owner and customer are saying we are not allowed to start the car never mind to have it checked over. The mot centre where the car is has so many bad reviews its unreal. How do we know that they have not broke in to the car dumped it on a trailor and want a refund. There might not even been a engine in there. From my understanding we need the car returning as was when sold excluding the faults what have been complained about.

So you are saying to take a car back that we are not even allowed to see if there is a key?

Hi, new here really need some advice on a used car we sold to a customer. Sorry but it will take a while so please take in all information and give us some advice as this is the first time in 10 years of trading to come across a situation like this. We got a mercedes ml270 as a trade in was advertised as no warranty and told the customer before he left deposit there was a fault with the glow plug light staying on for a while but starts and drives as it should, on his 6 hour return journey home the car broke down due to accelerator pedal sensor, had aa come out to his location and got it going for him and managed to get the car back home. Few days later get a call saying glow plugs are snapped in the head and he wants a full refund. We advised him we could only be held responsible for the accelerator pedal issue as he was fully aware there was a problem with glow plugs and we had not inspected it as that is our policy on part exchange stock and clearly advertised. Long story short as this continued for a while and he filed a small claim against us, few weeks before court we bit the bullet and decided to go collect the car and pay the full refund of the car, asked the customer few days before our arrival if the car starts and he told us the garage it is at have started it with a booster pack. On our arrival we are told the garage has lost the key and there isn't another and the garage owner said we couldn't drive the car either because it was stuck in 1st gear being a automatic but there has never been any mention of gearbox issues in the past from customer or the garages report. Garage advised they would return car at their cost and have a new key made from dealers. Here is the interesting part customer says he will contact the courts next day and have case put on hold until this matter is resolved, little to our knowledge the following day we recieved a letter from the courts stating customer had not paid the hearing fees and his cas was struck out and a couple of weeks later another letter stating his application to reinstate the case was not granted and the case is struck out and will need to start all over again. We never told the customer we had received this information as we would settle it as agreed, couple of weeks later advised by customer garage had got in to the car and reassured us a new key would arrive next week as garage had 100% ordered it from main dealers, a month later customer comtacts us saying they will deliver the car next week and we advised him that we want a inspection carried out on the car as we are worried about the gearbox issue your garage told us about just to make sure no parts have been removed and if all is well money will be transferred asap. Upon hearing this customer got very aggressive and saying we are not allowed to start the car it will be unloaded once monies have been paid. We have refused this and now he is saying he will be putting in a new case. Now do we have the right to have the car inspected surely you would think we are allowed to start the bloody thing, how do we even know if there is a key for the car. ANY HELP ON THIS MATTER. THANKS