MattR

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Posts posted by MattR

  2. Posted

    46 minutes ago, CRW said:

    Completely agree. The type of customer who hasn't got 5 pence to scratch his arse with is the worst customer you could ever wish to meet.  Got one coming in later for a £600 Fiesta we took in p/ex,  wish me luck!

    That needs a proper ' to be towed away for spares' invoice

  3. Posted

    They arent always strong enquiries. But they are Very, very easy for the customer to send, as has been said above. Not sure how easy? Then go onto CG and have a look. 

    The thing is, its really easy to respond too. Just a quick email offering an appointment or call for more info. A minute of your time. I've got plenty of those spare in the day. If they dont come back to me, or it lands in their junk box, thats life. Its significantly less frustrating than the appointment who turns up, drives, announces he has a few more to look at and never comes back and doesnt answer your follow up call. Same result.

    Theyre always worth a reply. you just don't know what the outcome will be. some good advice above regarding including website and tel no in the ad. 

  4. Posted

    13 minutes ago, tradegirl said:

    This is why I like hearing about traders who are doing well (not the liars). Because if others are doing well, it means it's still in our hands.

    That aside though, I wish I had a plan B, because I'm honestly quite scared. If a recession hits now, my life won't get off the ground before I'm 40.

    TG, Honestly, whats the worst that can happen? I dont know you're personal circumstances, But there's plenty of people out there who've gone bust and picked themselves up and gone again. Not yet 40? plenty of time for it to go right, go wrong, go right again. Recessions happen every decade or so. 

    • Like 2

  5. Posted

    The Consumer marketplace runs on confidence. Take it away or reduce it and there will be a drop. Brexit isnt helping. the last financial issue 10 years ago hasnt been properly sorted out yet, however most on here have done well in that time. Dont panic (yet). I think its DH who says if its quiet, look at what you're doing first. Because you are the only one who can change it. 

    • Like 1
    • Thanks 1

  9. Posted

    15 hours ago, JDM1983 said:

    Looking at a car coming up at auction next week, 2007, 59k, and the only MOT history for it is from Jan 2019. MotorCheck all comes back clear, no mileage discrepancy, not an import. First owner owned from new until March 2019, current keeper from then and already getting rid of it. Seems odd, unless 1st keeper hard sorn it from 3yrs old until 2019. Any thoughts?

    I'd be thinking of it this way - If you are checking the MOT history and cant work out whats going on, what will the clio 197 nerd be thinking? He'll be thinking 'thats dodgy' and looking at the next one on AT instead.

  12. Posted

    On 9/12/2019 at 8:13 PM, Big Dom said:

    Thanks all, it’s so frustrating. I use an Apple Mac & was only logging on to see what price a certain car was but when I entered the live auction the volume was on full, completely deafening, as I was trying to turn it down an on screen volume emblem came up which is what I clicked on to adjust the volume however this didn’t work so I continued with the buttons but the volume emblem was obviously over the bid button. I had no idea I’d placed a bid until I received the email

    Repeatedly pressed the button by mistake? Of course. Buyers remorse more like. Pay up, if you dont, bca have every right to suspend your account. Theres a sign up in the auction I use to say they have a responsibility to the vendor as much as the buyer. The trade has a habit of remembering a car when it comes through for a second time and doesnt normally bid as high, so BCA aren't going to help you out on this.

  13. Posted

    Chancer. He is an absolute chancer. Ignore texts, and call him. If he doesnt respond, send him an email stating you will only correspond via that medium. That stops the text noise binging at you at 11pm and winding you up.

    He is only entitled to payment for work you have authorised. And you should be paying that directly to the VAT registered garage carrying out the repair after receiving an invoice. Make that part of your terms and conditions.

    As for an issue with the brakes at 100MPH? No chance. He has provided evidence of abuse of the vehicle. Think about it. Is this guy ever going to go into a small claims court against you when he has sent you that information? No. So stand firm, wait for an email back detailing his intentions and send him a firm one back. 

    When you have control, he will shut up.

    • Like 1
    • Thanks 1

  16. Posted

    Heres a good old fashioned idea - fill the reg doc in with a pen and post it to DVLA! I Still do this with all my sales (send a bundle of docs every couple of weeks), never an issue, even an old blue doc. I think its as quick as filling it in online and means I get a walk off site for 5 minutes with a justified reason. 

    • Like 1

  17. Posted

    Going well so far. Do you have any Motor Trade Friends local to you? They could recommend a Garage to give you a fair inspection. It would also be sensible for you to consider the time and mileage covered since the sale when (or If) this detail needs to be presented to the court. I'd like to say I'm stunned the customer has continued this, but very little surprises me these days.

  18. Posted

    This is the sort of thing that does make us want to stop. It is often said on here that a return and refund is too soft, but I can imagine that after what you have gone through,you would have done it. Hindsight is a wonderful thing. 

    I truly wish you well today. Do let us know how you get on. 

    And if this comes up again, seek advice, be it Lawgisitics or a general feel from everyone on here

    • Like 1

  20. Posted

    If you're selling 'bread and butter' are you competing with main dealers or larger garages? something like a 4/5 year old Corsa, Polo etc will be available from any franchise and irrespective of the level of service you offer, Joe Public is swayed by the big glass showroom. At 6-9k range you can get stuff that's a bit different and likely to stand out more. 

    Make sure you can offer Finance.

    I dont think the location is as much of an issue as you think. It wont stop the phone ringing. If its a real shithole they won't find out until they're nearly there, so no shows for keen sounding appointments are your only guide on that.

  22. Posted

    2 hours ago, justina3 said:

    Ok lets be honest about this, if anyone had a cheap source of cars or a particular day auctions seem cheaper than any other day would you honestly expect them to give that info away ? 

     

    Pop into your local branch of Evans Halshaw. Ignore it when they tell you they are 'auction only'. Take Jaffa Cakes in every day for the sales team. Perseverance is the key.

  23. Posted

    £1000  off because the pads are low? It sounds like youre selling nearly new stuff, this should be done before it goes out at that age and price range, as should a service, that way you can command the asking price.

    Mapped cars will surely attract someone likely to use the performance to the full and if the launch control is there, he's within his rights to use it assuming its safe to do so. The car will prevent more launch controls than it can cope with itself (unless the map change over rides that function) so whether you can get that info or not is fairly irrelevant.

    How will this go in front of a magistrate? Well the fault occurred within a couple of weeks of purchase, I think that will be your issue. He may be forced to pay a little if he has ignored the 'dont drive it ' advice, but other than that i've a feeling this is down to you

    • Like 1