MattR

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Posts posted by MattR

  2. Posted

    If youre Concerned, A prospective buyer will be too. I've not seen it before, and I bet no one else on here will have done either. I think it could put someone off. SO it either needs to be cheap to take into consideration you have a smaller potential marketplace or just avoided. Which is what I would do. No shortage of clios which dont have that on the MOT history.

  3. Posted

    2 hours ago, Matt Reid said:

     I dont think this is buyers remorse, I think she will be happy if the creaking is fixed, shes just a bit nervous that shes bought a car that cannot be fixed. 

     

    1 hour ago, bcars said:

    The customer is not happy with her loan car so I believe she will be collecting her vehicle today and possibly bringing it back in for further investigation.

     

     

     

    I Stand corrected, clearly a lunatic. 

    • Like 1

  5. Posted

    Fantastic letter to the VW dealer. My understanding of CRA is if you do refund, its the car price that you refund, not the p/ex and cash balance. So go ahead and make a little bit on her GTI. She may also be a little more reluctant to pursue for a refund if she doesnt have her old car to fall back on. I dont think this is buyers remorse, I think she will be happy if the creaking is fixed, shes just a bit nervous that shes bought a car that cannot be fixed. 

    • Like 1

  7. Posted

    I think reviews are worthwhile, good or bad. Ive had customers comment on seeing them and it influencing their decision. It just helps to get them to come in or ring in the first place. If a customer is faced with 2 similar cars and one dealer has good reviews and the other doesnt have any reviews, it will make a difference to them. 

    • Like 1

  9. Posted

    my first messer of the week? they came in on saturday telling me all about the bad experience they had with the corsa they bought from another dealer 5 weeks ago. steering broke, they wouldnt take it back, I'm scared to drive it now, lost all confidence etc. I asked if it had been fixed, they said yes, but still no faith in the car, so want to change it. But as shes a student apparently cant get any money till her next loan comes through on april 9th! I explained couldnt do anything at that point as I dont do finance but you probably wouldnt get a finance house to fund an 03reg fiesta for £1495....

     

    Anyway, her boyfriend calls back late on saturday, says theyve got the money sorted, can she come down monday morning cos shes at work (student nurse) in the afternoon. Of course. 1045 agreed.

     This morning, moved 6 cars out in the rain to get this available for test drive, only for her to no show. Ring the boyfriend 

    'oh, she said she'd ring you this morning to let you know she couldnt make it'

    'oh. just I had to move 6 cars in the rain to get it available. do you know if she is still interested or has she changed her mind?'

    'could you make sure you dont block it in again in case she decides to come down later'

    'how likely is that going to be?'

    'Ooooh, I'd say 90% she wont be coming down'

    'Ok, thanks'

    Its back on the front row now cos the rains stopped! Maybe the dealer she bought the Corsa off isnt the twat she made him out to be!

    '

  10. Posted

    3 hours ago, Ocsltd said:

    I had a guy ring last Tuesday, making an appointment to come and view a car this wednesday!! I'm not holding my breath.......

    The one's that really boil my piss, are the ones where you've exchanged a few pleasant emails back and forwards, they seem really polite and articulate, then don't turn up and don't bother to let you know!! The ones where they ring up and say I'll come later, you have expect them not to show up, but it's the ones you feel like you've built a bit of trust / rapport with, that drop you like a brick really p*ss me right off!!

    Had one the other week, woman emails Friday early evening (so not your typical late night enquiry after one too many vino's!), politely enquiring about our Fiesta, asking if it's still available and can she come and view if first thing the following morning. Couple of polite emails go back and forth, she finished by saying, "great, looking forward to seeing you in the morning....", but never hear from her again...... :rolleyes::rolleyes:

    OCS, I find the ones that book that far ahead tend to turn up, good luck with it, let us know!

  11. Posted

    A Clutch is not just fair wear and tear, but something that can be damaged easily by a customer. But I would think in your favour is her mechanic saying no problem, and this being 14 months down the line. It shouldnt even be going to a court, her solicitor should know that by rights its going nowhere. If anything, I think that you may have been too generous by offering to supply and fit the clutch yourself, she is now a dog with a bone who thinks she is going to get her own way. There's always one of these customers lurking somewhere, I find it odd that she has been claiming a clutch fault for 18 months and yet she is still driving the car? Surely if it was faulty within the first few weeks the car wouldnt still be moving?

  12. Posted

    how 'pure' is dealer auction? sure there must be some franchised dealers offloading their mates problems. I for one have been unfortunate enough to pick up a poorly described car - A diesel mondeo I didnt realise had 4 knackered injectors until I went to fuel it on the way home and it took ages to start! theres a lesson learnt.....

    • Like 1

  15. Posted

    I'm with tradex on this one! I have a friend who works in drug squad, everyone they have an interest in claims to be a car dealer. They dont car what they pay. apparently they invoice it for more than theyve sold it for to help justify the money they have, and of course, like to apy cash for it at auction too

  16. Posted

    I do my best not to take credit cards now. I havent taken one since the change, and so far, no issues. Im encouraging bank transfers too, money there straight away instead of waiting a couple of days for it. And no charge(yet) for that from the banks. Barclaycard are about to start charging me 0.29% per debit card transaction when they were charging me 80p. So thats £8.70 on a 3k car, and I sell about 170 to 180 per year. £1479 per year! Most customers seem happy enough to bank transfer now, so should save me good money over the year.  

  17. Posted

    or something that read pretty much the same was what greeted me this morning on a little pop up box when I loaded into portal. NO, I WOULD NOT! and the 'why not ' box ran out if characters before I could finish what I wanted to say!

    My reasons why not? They havent seen the car yet! I dont do a comprehensive video like simon does, and my understanding is that he talks to people before taking any money.

    How long do they want to 'reserve' it for? the only person to benefit from reserving the car is the customer, not me. hold it for a few days then change their mind? no thanks.

    Part ex?

    amongst a variety of other reasons. I know the supermarkets do it, but is this what we want?

  18. Posted

    I always MOT a car no matter how long is left - its a good way of demonstrating that you do the right thing to your customers and TS if you ever get a visit. To my mind a service is a check and a change of a couple of filters and oil, so the MOT covers most of the checking. Oil and filter change shouldnt cost you more than £35. That does for what I sell (2-5k stuff).