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trade vet
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Posts posted by trade vet
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3 hours ago, have a word with the wife said:Nip it in the bud is what i do, as in, your sales invoice . A clearly worded sales invoice could stop all this or certainly slow it down, words like [1] " whom to contact first in any instance" [you], [2] " i understand i am purchasing a used product that may have faults consistent with its age" [ its not new]. [3] "i have inspected the vehicle ".[ok, wont show a faulty gearbox for example, but does stop them saying tyres are low in 3 months time ].
Gotta remember these people speak / google other people before contacting you, and are mostly poorly advised, and theyre told to contact you, where they let off both barrels, a carefully worded sales invoice that doesnt withdraw their rights goes a long long way
3 hours ago, have a word with the wife said:Nip it in the bud is what i do, as in, your sales invoice . A clearly worded sales invoice could stop all this or certainly slow it down, words like [1] " whom to contact first in any instance" [you], [2] " i understand i am purchasing a used product that may have faults consistent with its age" [ its not new]. [3] "i have inspected the vehicle ".[ok, wont show a faulty gearbox for example, but does stop them saying tyres are low in 3 months time ].
Gotta remember these people speak / google other people before contacting you, and are mostly poorly advised, and theyre told to contact you, where they let off both barrels, a carefully worded sales invoice that doesnt withdraw their rights goes a long long way
Great wording !
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5 hours ago, jimreidvehicle said:There are a lot of Associations at the moment but none purely for the Independents , the choice is build our own one from scratch or hold hands and become a branch of another( which I'm already in talks with)
however you didn't answer the question , would you join Y or N ?
Yes ! of course,I can see the potential benefits.But it may be difficult to set up as the average motor dealer probably has a different mentality to you.You may be able to get £10- £20 in subs but I doubt you could charge much more.
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15 hours ago, jimreidvehicle said:Can you believe it ? There is NO Association in the UK for Independent Car Dealers, I found this unbelievable!
Yes we have the SMTA who do their bit for independents in Scotland, and also there others that assist in the rest of the UK but nothing official, I think that's crazy.
Over the last couple of weeks a number of dealers from this forum having been discussing setting up a non for profit Association designed purely for the Independent Car Dealers in the UK.
This would become 'THE VOICE' of the UK's Independents for car and van dealers and would sit along side the SMMT, SMTA the RMI etc to give us Dealers a real voice, to challenge the likes of AutoTrader and their price increases and their unannounced changes which affect us all we would also look to create dialogue to sort out these crazy TRADE PLATE rules with the DVLA & Govn't
The Associations mission would be to become THE VOICE to help the survival of Independents and to Ultimately to start to Regulate the Independent Car Dealers selling cars, which will leave only the good guys.
IF or should I say WHEN this Association is set up, would you join?
Jim
The theory is good Jim,but there are several automotive Trade associations already.I would say,unless you work 9 til 5,5 days a week (LOL) don't get involved Jim,otherwise you will get sidetracked from running your own business !
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You are right,BCA no longer show VAT on buyers fees for margin cars.This is outrageous,1000's of traders will not be accounting for VAT and will be out of pocket! HMRC must have directed BCA on this one,they are the ones who will benefit.How is it,when you have a VAT visit,the inspector never volunteers any mistakes in your favour or things like allowances for business use of your personal mobile phone etc .I have had them try and charge VAT on road tax and on finance balances on negative equity deals.Anyone else had similar experiences.
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On 15/05/2017 at 1:48 PM, MrC said:Sold a 2010 308 1.4 82k miles the other week. She has just been on the phone saying the timing chain has gone and its going to cost £700!! I probed further and it transpires that it was making a noise so she took it to a local garage who have striped it and told her the TC needs replacing.
Car was up for £2350, it had been freshly serviced by my local garage. Sold it her for £1900 just to see the back of it. Car was faultless when she left
Obviously the car is now it bits 100+ miles away. Told her to contact warrantywise... But we all know whats they are going to say.!
Telling her from the off to contact warranty company was a mistake.Although she had only had the car for a short time,you appear to have given the impression that she was on her own,it was not your problem.Next time this happens,tell the customer to get the garage to put it back together,then get it collected and either fix it or give a full refund.The fact you reduced the price does not matter.If she takes advice and it goes to a small claims court she can claim far more than the sales price and win.The bottom line is,we are not popular people,when there is a problem,we are always viewed as being in the wrong.In my experience,It is always cheaper to "nip things in the bud".If you have a pitch,these things things happen several times per year !
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1 hour ago, umesh said:Is it really worth the hassle of getting into that market ? ( Sub prime ) How's the website looking/ doing ? (link?) .. Sadly as you say so many tell you so may lies , don't they realise their cards are marked if they've been a wee bit naughty !!!
I recall the first sub prime we did 20 years ago- it was a marathon to get out.Next day the car was back for no reason.Welcome Finance said that is OK,it often happens,just tear up our cheque! After that we never promoted sub prime.Mind back then,only about 10%. of finance proposals were rejected.Now, you have repeat customers who were always good for finance in the past getting rejected because at some stage they have a applied for a Wonga type pay day loan and had their credit rating destroyed.It would help if people understood this !
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Top package,7 times cheaper than AT,it is very successfull in US and Canada,if you have a good pitch ,it is worth giving it a go-( we are just in)you can get round the bit about showing time in stock-
But remember what the Tesco founder said- "half your advertising works,but you don't know which half"
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21 hours ago, Barclaywoodmotorco said:Hi guys
would really appreciate any ideas on who to bank with for good overdraft facility loan etc .
Currently with RBS massive mistake would not recommend.
any ideas please.
many thanks
Nic
Been with Natzi West for 25 years- up until the 2008 bail out they were helpful.Since then,I would not borrow £20 from them,the small print would be so ambiguous,you could probably lose your house for repaying it EARLY. Beware of overdrafts they can pull them at any time without a reason!
Good Luck
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13 minutes ago, trade vet said:Don't risk going to court,judges don't like car dealers,I have lost better cases than this.I agree with tradex "driven to destruction" etc,but a judge may disagree and it costs you £5000.Get the car back,do the work and liaise with the warranty company,its about damage limitation.We all get at least one of these per year. It is unfair but that is the nature of the business.
14 minutes ago, trade vet said:Don't risk going to court,judges don't like car dealers,I have lost better cases than this.I agree with tradex "driven to destruction" etc,but a judge may disagree and it costs you £5000.Get the car back,do the work and liaise with the warranty company,its about damage limitation.We all get at least one of these per year. It is unfair but that is the nature of the business.
14 minutes ago, trade vet said:Don't risk going to court,judges don't like car dealers,I have lost better cases than this.I agree with tradex "driven to destruction" etc,but a judge may disagree and it costs you £5000.Get the car back,do the work and liaise with the warranty company,its about damage limitation.We all get at least one of these per year. It is unfair but that is the nature of the business.
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On 25/05/2017 at 9:29 PM, Ruddockus said:Evening all,
We recently sold a VW Scirocco auto to a punter in Jan 2017, he's contacted us to say the gearbox was playing up in May 2017. We have an AA report to show no issues with the car at date of purchase and he has a WMS Group 4* warranty. He called the warranty company and said he was having problems and they advised him to tow the car to their recommended repairer, to save himself the recovery cost he decided to drive it there! Once at the garage they wanted to know who was paying for the diagnostic diagnosis and any other investagative works that they would need to be done, he did not contact us or the warranty company instead chose to remove the car and drive it around somemore until the gearbox is now completely knackered and he has his own garage now wanting £4200 to repair. When we first were in contact with him we asked if the car was like this when he first got it and he said no it started 3 months later which we have in text message format, also we have the AA report. Is this grounds enough for us to reject his consumer rights issue demanding that we rectify these issues? The warranty company have all the things that have happened documented including him ignoring their advice and to continue to drive the car. If we end up in court what are the chances of us winning?
Thanks in advance
Don't risk going to court,judges don't like car dealers,I have lost better cases than this.I agree with tradex "driven to destruction" etc,but a judge may disagree and it costs you £5000.Get the car back,do the work and liaise with the warranty company,its about damage limitation.We all get at least one of these per year. It is unfair but that is the nature of the business.
Forgot to say- £5000 plus you still have to fix it when you get it back. !
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2 hours ago, Ruddockus said:Evening all,
We recently sold a VW Scirocco auto to a punter in Jan 2017, he's contacted us to say the gearbox was playing up in May 2017. We have an AA report to show no issues with the car at date of purchase and he has a WMS Group 4* warranty. He called the warranty company and said he was having problems and they advised him to tow the car to their recommended repairer, to save himself the recovery cost he decided to drive it there! Once at the garage they wanted to know who was paying for the diagnostic diagnosis and any other investagative works that they would need to be done, he did not contact us or the warranty company instead chose to remove the car and drive it around somemore until the gearbox is now completely knackered and he has his own garage now wanting £4200 to repair. When we first were in contact with him we asked if the car was like this when he first got it and he said no it started 3 months later which we have in text message format, also we have the AA report. Is this grounds enough for us to reject his consumer rights issue demanding that we rectify these issues? The warranty company have all the things that have happened documented including him ignoring their advice and to continue to drive the car. If we end up in court what are the chances of us winning?
Thanks in advance
Don't risk going to court,judges don't like car dealers,I have lost better cases than this.I agree with tradex "driven to destruction" etc,but a judge may disagree and it costs you £5000.Get the car back,do the work and liaise with the warranty company,its about damage limitation.We all get at least one of these per year. It is unfair but that is the nature of the business.
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On 24/05/2017 at 1:02 PM, AHCARS said:Hi All,
I run a 'non traditional' dealership in that I don't have a forecourt, but work from serviced offices with use of a very large adjoining car park. We have 24 hour security presence in the building and car park, and there are also some very large head offices of major companies in the same hub. We provide all dealer facilities, i.e. finance & warranty, and are VAT registered and authorised by the FCA.
The business has been trading for just over a year but I'm really struggling to secure a stocking facility, primarily because of the set up I'm told. I've approached both BCA and Nextgear, and although I quickly got a response from Nextgear stating I'd passed all checks but they weren't comfortable with the set up, BCA have taken almost a month and are yet to get back to me, despite me constantly chasing the 'area rep' that is supposedly dealing with my case. I know this is clearly not a good sign but am really surprised at BCA's lack of professionalism as it seems they'll only engage with the dealers they'll approve and not even bother giving a decision to those that they won't.
I'm struggling to grow the business organically as I feel I'm running at 100mph on a treadmill going nowhere. Market conditions have been pretty poor over the last few months and it may not be viable for me to continue without having access to a wider variety of stock.
My question is, are there any other stocking facility companies that might be able to help someone in my position? My personal credit and bank account conduct are both fine but I obviously don't want to get ripped off. Any suggestions or advice will be greatly appreciated.
Thanks in advance for any help.
You need to show your first years set of accounts if you want to take on some debt.Regarding being on a treadmill,cannot get ahead etc.,get used to it....most of us have been doing that for years.I am not trying to put you off,but if you search free company check for dealers you know and who you think are successfull,check their liabilities and you will get the picture ! Your business model sounds OK to me,see if you can get know a transport manager at one of those large companies and you might get some cheap stock and transform your business.
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If you are going to do it,you have to do it right,there are pitfalls.You cannot just give somebody a car and tell them it is on their insurance.We did that years ago and the punter bent the car.It was inspected and found to have a defective h/brake,we were liable.Another fine mess to get out of.You need to have an ins policy allowing you to lend out cars and they have to be right. Then you have to get the punter to sign an appropriate permission form before they go etc
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It is worth a go at that price.I know of one dealer who does under £2k stuff,who only uses Gumtree and appears to do OK.( sells plenty but I don't know if they make any money) .Have a look at Car Gurus ,if you have not done so already,we have just signed up ( good price) !
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Not a bad full shoot for bus yellow,mind they look better in Dog C Red,I would have used Tekaloid!.Auctioneers opening line at BCA- Its on the V Car ! It will waltz out at £2999 or would you go £3250 !
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500 miles in 6 weeks does not sound like it is being used for hire and reward.I would offer her a full refund less a mileage charge of 45p per mile which is the HMRC going rate.As she is self employed and uses the car in connection with her business,I would say she can claim the mileage charge as a tax deductible business expense.
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6 minutes ago, MSP Motors said:And the verdict is in........
So I turn up to the court with my one line of defence..... " I didn't personally sell this car" against a stack full of lies that the claimant had prepared. I get briefed before I go in that there are 5 cases to be heard at 10am and only 2 judges........
As I'm sitting in the waiting room I'm starting to think I should not have prepared this defense this way and all the other doubt is creeping into my mind. Then my case is called, so I'm straight into the hearing room......... And to my surprise, it's just me! The hearing lasts 5 minutes and it's struck out! The judge expressed surprise that the claimant is a no show and warns me that they have grounds for appeal, but has a quick scan through the paperwork and says, it's obvious that the claimant bought the car from a LTD company so rules in my favour.
As I am leaving the court building, who should I walk past? Only the claimant and his dad..... I feel like informing him he's 15 minutes too late, but I restrain myself and just walk on feeling at absolute buzz!
Now, I know he can appeal, or start a fresh claim against the business.... But to be honest I don't care now! I cant see an appeal working as he was just 15 minutes late! And if he decides to take the ltd company to court again, I will always have this little victory to fall back on, even though it was not the absolute victory I was hoping for, it's a victory.
What a stroke of luck !
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5 hours ago, umesh said:Chris , Just had same conversation with AT , regarding sponsored / searches / mobile / desk top ..... ! It's now costing business for independents. I did a quick example on one of my cars £15500 Merc - On desk top simple search Mercedes / C Class / £15000 - £16000 / where was my car ..without changing any other perimeters. All sponsored cars come up ..scroll, scroll scroll ....................... still scrolling .... well keep going ....... not found it yet we've got to £16000 now all sponsored then it drops to natural £15000 at page 18 - YES 18 , I'm on 19
38% search on desktop I was told IF That's the case why have ALL the big boys paid ...
Mobile I've given up scrolling trying to find my car !
I believe many will pay 50/60% extra thinking that's the way forward , but I also feel many more will be saying enough is enough can't take no more !!! ( Is there a song with those lyrics
! )
Song-Rock Classic-We"er not gonna take it- Twisted Sister / also Bayern Munich fan anthem - what about that one Umesh
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4 hours ago, whitestone679231 said:If everyone was forced into paying to be sponsored then the search results would be the same as it was in March,,,, except Autotrader would be millions better off,,,
That's right,it's a bit like speedy boarding at EasyJet,you pay extra and then find you are at the end of a long queue of speedy boarders.The EasyJet boss's last job was running AT,maybe she still acts as a consultant for them !
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They can probably ban the opening of bonnets by non BCA staff,if the driver refuses to open the bonnet just shout out to the auctioneer when it is in the ring." Can you inform everyone that I have been told this car has a heavy oil leak from the cylinder head. They would have to open the bonnet .
Can they not ban private punters,that would be better.
Well done those at Bedford !
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OK guys,keep going spread the word,something happening in the markets this morning.1 broker anylist has marked AT as a SELL and shares are down 4% now.I think it could go lower
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34 minutes ago, MrC said:How can that even be right. Are there grounds to appeal to a proper judge rather than a shop keeper
These guys are judges,I think you can appeal but I was told first you have to get a solicitor to seek permission from a High Court Judge to allow an appeal.Then there is the cost of another hearing .Solicitors alone cost about £200 per hour !
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22 minutes ago, Mojo121 said:I was just thinking; does anyone here have a motor trader database? Ideally we need a marketing company who specialises in our industry with a big list of email addresses who will fire this off to 1,000s of dealers at a time. The impact would be much greater and we could add a footnote to centralise the discussion here, which allows us to organise.
... or the type of database that a huge industry leading magazine has that would do a mailshot to all of the dealers on it? A magazine I used to work at wouldn't sell the data but would target whoever you wanted. I'd certainly be willing to contribute towards the cost
Some teenage geek can probably get into the database you want for the price of a "Star Wars" tee shirt,anybody know one !
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1 hour ago, PrestigeDiesels said:Hi
Over the last eleven months business has been ok, but come the 1st April customer enquiries from A/T have sunk to a new low!
When I phone A/T and explain to them the effects they are causing in the motor trade, you would think I was the only one upset.. Obviously I am not the only one. If anyone here is thinking of paying for something we already had only a month ago then you need to look at your future with A/T. If they think you can afford to pay these increases then it will keep on happening year after year. Image five years from now what they will be asking for your advertising. What we need is a website owned by the motor traders so we can decide how much money is needed to generate customer leads. Its already been done in the housing market with "On The Market" when "Right Move" became too expensive. My biggest hope is that this will bring the car dealers together in order to safe guard our future in the car industry.
M.J the crazy thing is A/T are the ones that have pushed you away. We have started to invest in other areas so we can leave too. I have tried my hardest to work with A/T but they have made the decision for me. To put it simply... if A/T were a customer wanting to buy a car from me I would decline. Who would want to do business with someone like that!
I wish you lots of luck and business..
Trade Vet have you sent a link to the email addresses you posted. If not please do!!
Yes ,I have had it done for me ( I am not very IT literate),I have also sent it to AT investors dept and alerted them that there may be a revolt happening.
BCA - UKCGR - WBAC
in General Dealer Chat
Posted
Auctions were exempt from CRA but vendors could be liable,but now when they are actively buying in their own stock,I am not so sure.A private punter buying a misdescribed UKCGR at auction which is then found to be unroadworthy will have rights.Basically,auctions should not be allowed to buy in stock,it is a conflict of interest with the other vendors.As for wingeing traders,if they don't have the knowledge and skill to buy at auction,they should not bother!