Leaderboard

Hi there,you are right to expect some compensation but I think we need a bit more information. These days it could be a good idea to have a long winded ‘ returns policy ‘ in legalese language. You need to try and create some grounds. I would first confirm to them in writing that you have received their request for a full refund and to Rescind The Contract on the sole grounds that Mrs X does not like the car and that you are taking advice. Did they prepay and why did you offer to deliver it,were there any special reasons.How old are they . Are they still using it and how many miles have they done Was the wife present when you handed it over and does she drive. ( I would be enquiring if she is his wife and lives at the delivery address ) Ask her what car she would prefer. How far are they away from you and was the handover completed ‘ after hours ‘. Is there any prospect of retailing or profiting on the swapper. Might the car need another valet before re offering it and is there any chance you may find one or two new stone chips ( a bit like car hire return guys ). The real reason for the rejection is probably completely different,it’s so annoying.