This. The days of goodwill are (mostly) long gone. In my experience, at my end of the market most returning customers (and I do get a few) return on the basis of price.
How many of these ‘goodwill’ men show any goodwill upfront? There are certain buyers for certain cars and as for a Meriva peasant not wanting to take responsibility for their own property, well is that really a surprise? The greedy fuckers only ever put a spanner on their cars when the MOT tester condemns it.