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I hate it when I have an auris stuck up me

I wouldn't bother, the business model is based on consumers having their car valued online and then listing it in an online auction in front of a claimed 2500 dealer audience (2500 is utter bull). so basically it's a bun fight for a car that motorway have not seen, and has been appraised by the customer - yeh good look with that one,

Ditto! Have always swerved BookFace and the like. Worried I might have a bunch of paternity suits coming my way! Those were the days!

Plead poverty, tell them the cheque book is closed, perhaps offer sale or return if you need the stock and ,If you are on good terms with your customer(s), get a 'third party' involved who can make them a low ball offer without the wrath of the customer directed at you. Just be careful how you mark the car up on site if he's local.

You get customers checking the Auto Trader values , which on some cars are shocking compared to CAP and HPI , checked a value last week and couldn't believe how much lower the Auto Trader had dropped due to COVID , doesn't help when they put their value on the advert stating your price is too high when your price is inline with CAP etc . Some public just look for the lowest price they can find and don't look at the quality of the vehicle just the price and will have the cheek to tell you that your vehicle is say £350 more with a warranty , fully valeted , serviced and with history , instead they will go with the cheapest

Should have asked if you could have one on a free trial

Seems everyone is a key worker nowdays . Had a guy phone up asking if id sell him a car as he's a key worker making hand sanitiser machines .

From my experience I think most are summed up above. The biggest annoyance for us is customers comparing to a similar vehicle or deal somewhere else and making up a deal they have been offered (this happens a lot more in leasing, comparing apples with apples springs to mind) Last year had a guy trying to chip us on a Evoque as he said he could get the similar car at Stratstone with a £1000 off the advertised price plus they offered more for his car. As we all know this does not happen with Stratstone and he did buy our car even when he said the deal was “costing him £2000 more”. Trouble is you feel these customers resent you and overall the transaction has a bitter taste.

Key workers! Offer them a crafty hand job with the anti-viral Latex gloves & they’ll leave happy. Tbh it’s easier finding a non-key worker nowadays.

It's a pity there weren't a few more of you on here.

Excellent advice. Thank you.

Indeed me too. 10 years since I did, will see what’s in bca up there...

Nothing will need changing, many new cars sit for months at a time, we still have access to some new and unused BMW’s registered June 2019. Before you ask the warranty starts from registration date but do check the service countdown is reset if it’s had an early PDI. Some larger fleet dealers are delivering cars but most smaller retail outlets have furloughed staff and would need individual people to do the following to make it happen, PDI, Valet, Invoice, Register / RFL, Hans over. In most cases main dealers are just taking holding deposits on used cars rather than delivering them.

you can hold your nerve all you like regards pricing, but the trade don't dictate values the market does based on demand - unless you are very specialist. pricing will all come down to how much a dealer needs to make a week, many will hold nerve many won't. regards replacing stock, it has been a shocker during this crisis seeing how many smaller dealers are 100% reliant on buying stock from auction.