I've had some very nasty grade 3 cars delivered by BCA in the past. Once they have been delivered you have to speak to Manchester Head office (if you use there own transport) rather than the actual auction. In my case I got a very patronising woman who clearly knew nothing about cars! She kept saying we refer to the "beauty pictures" when talking about the very inaccurate online photo's!
I've back 2 in the past which turned out to have been taxis and got some small amounts of comp on others but not before jumping through alot of hoops and constantly doing all the chasing.
It is a worry the muppets they pay to do these inaccurate reports! I hope it works out for you NacMan