Joe public would say:
It was on the car ever since I bought it 7 years ago. NEVER had a problem with it. It's never let me down and it's by far the best car I've ever owned. Never even needed an oil and filter change for all these years...
No no. He is one of my best customers. 3-4 cars a year. Serial buyer. He got it for a few days free trial and instead of the usual bank transfer I got the call that “this one isn’t for me”. He then got the I told you speech :-)))
A customer returned a car because the ride was too harsh. A Mini I bought for him after advising him that a Mini is NOT a sensible choice for a family of four that currently enjoys a Merc CLS. He insisted. Twice.