Thanks for your opinion on our business our reputation is very important to us and we are proud to confirm that we will not be the cheapest in the area or country, we provide a professional, affordable solution to vehicle ownership and sell all our cars with a ... together with a ... and a .... (in our case full service, mot, warranty and if required cambelt change) we welcome any feedback good or bad but do ask that you have the courtesy to at least visit our premises, speak to staff and view our products before comment. Please always bear in mind that our vehicles are priced and prepared to the highest standard by professionals who have been in this business for some xx years, please consider carefully what you post negatively about companies as your comments without substance may well land you in trouble in the future...
I would always suggest responding, particularly to muppets, people are viewing and making judgements about purchasing from companies based on their reviews more and more, a response from an owner goes along way towards reassuring those that see the negative to feel that the company has sympathy or compassion towards an a grievance and isn't afraid to confront a problem, equally it is nice to thank those that take the time to respond positively...not as necessary, but a nice gesture