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Showing content with the highest reputation on 04/29/17 in Posts

  1. 1 point
    find a new wife pal trust me here you will thank me
  2. 1 point
    Take it but non refundable. otherwise it's of no advantage to you whatsoever
  3. 1 point
    Put on your invoice customer aware of broken key fobs and customer accept this etc. Then you're covered
  4. 1 point
    if you put yourself in the seat of the customer and you were sold a lemon and your p/x was a peach you would want it back and probably go to law to enforce it me? i wont touch a p/x car for 2 weeks so i know customer is happy with the car i sold them or as is usual its a scrapper and they definately wont be coming back wanting it did i mention i always hold onto log books 2 weeks too just in case strangely just had a letter from dvla as a new owner has sent off new keeper supplement a week after purchase....oh dear they do cause us problems and in the letter from the dvla they want the chassis rubbing with a pencil,well i aint going to his house to do some etchings
  5. 1 point
    It is difficult because as dealers we try and be as helpful as possible and sometimes bend to a customers wishes but there has to be a point where enough is enough. I was chatting to somebody else about my BMW guy and this tread and he told me if a customer asks to plug in a scanner, take caps off under the bonnet or generally do anything out of the ordinary he asks them what qualifications they have. If they turn round and say they're a mechanic, in the trade etc he explains to them if he lets them inspect the car he will then have to sell it as a business to business trade sale and all warranties become null and void. He's never had a customer come back that agreed to this but I wonder how it would stand up if it every got to court?