Leaderboard

hi have a read here http://www.lawgistics.co.uk/read-news/877 i made a deduction in january for a 7 week car return customer accepted it then he got a call from local citizens advice asking how he got on,he hadnt even told me he had contacted them, he got back in touch by coming to my premises and demanding this deduction back i refused and he told me i was getting an lba,i contacted ca and told them my reduction was in line with usage and i wasnt willing to refund this deduction, they gave me a case number and advised i put in writing to customer my reasons for rejection with a recorded letter advising customer i was willing to go to small claims if necessary, i never heard from him again if it were my car im afraid i would refund /collect /send his clapped out swapper back to him /and make a deduction for fair use thats just me of course,im not a lawyer

refund and move on

I can give you the email address of the business development director, he's higher than any branch manager or customer services person if it helps.