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Dear AutoTrader, I’ll come straight to the point. I have fallen out of love with you. You are no longer the same caring & sharing partner that I married all those years ago when we did things together that benefitted us both. Over the years you have become very selfish and greedy, especially with money. Our relationship no longer feels like a partnership, it is all your way or no way. Now that you have your fancy crib in Manchester with all the latest gadgets and influential city friends it seems that you are spending less and less time with me, even though I have never needed you as much as I need your support now. I have sacrificed others to be with you, giving all my marketing spend and more and what do you do? You ask for more but you give less in return. Will you ever be happy with what you get from me? Life used to be so simple with you. Now it’s so confusing and you seem to have an answer for everything even though it’s not your place to say. You always give your opinion and guess what? I’m fed up with it! The final nail in the coffin for me (and I’m not the only one) is the fact that you are no longer happy trying to help me sell, oh no. You want to have a go at being a trader without the risk! Now, what’s this part exchange tool all about? Oh yes … it’s to benefit all the potential buyers on your website. Well, I have been giving part exchange prices for years when these customers reach my forecourt, so why do you need to give these details away now and risk them never visiting me? Oh, ok, so I decide to opt out of having this as I don’t agree with it and what do you do? … you punish me by not including my cars in the customer’s search. My car’s! The car's that I pay you grandly each month to advertise and you are hiding them away from potential customers. When did you become god? It’s already hard enough getting potential customers in through the door without you giving away information so they can decide to stay and shop online, so thanks too for potentially reducing my footfall....again! If you really wanted to benefit all those potential buyers on your website why not encourage more cars to be advertised? It would be really easy. Instead of having under 500k cars on the website, aim for a million! And here’s the easy way to do it … Half your prices! Easy isn’t it? You have conditioned me over the years to advertise cars a certain way, with certain terms and even certain ways of taking photos and at one point you even told me that I should be rounding the prices up or down so to appear in the search on your website! You quite easily have moved the searches to include these. You even asked me to pay extra to highlight these then and then when you have my money, you go to my neighbour and say you pay ‘X’ amount more and we can highlight your cars before your neighbours!!! Where’s the loyalty there? And while I’m at it, why are you jumping into bed with Zuto Loans? You know that I need the commission from the Finance Deal to try and make the deal pay, especially with reduced margin at the deal because you are advising them of part exchange figures and suggesting that I have priced a car too high! You won’t be doing that for nothing I fear, no. You will be pocketing that lovely wee finance referral without having to even register with the FCA. So now that you are also referring GAP products would you like to go the whole hog and get the ‘DiamondBrite' out? Not content with telling me how to sell cars, you are now suggesting that I don’t know how to buy cars unless I have the all encompassing ‘icontrol. I’ve done very well over the years without the need for such a tool, my decisions are based on years of experience of buying and selling cars in my area, so there’s a good chance that I would know better. And what’s this rubbish about when I’m buying I should be looking at retail price and calculate back instead of the traditional guide price and add the margin on? It’s not that I don’t understand what you mean - in fact I have been doing it for years too but listen here, buying and selling is quite simple. You buy at the cheapest and sell and the most you feel that a customer will pay - then add in the value for money, great customer care, vehicle prep, warranty, overheads and back-up. We have been doing this for years so don’t really need you trying to make out its something new! Oh, and by the way, have you ever thought about this … if you are telling every dealer in the country to buy that ‘white Audi A4 Quattro’ (as it will sell quickest and give you the best profit margin). Guess what ... the demand has just gone up along with the buying price yet the margin is now smaller because every dealer want’s it. Simple isn’t it? So I’m at my wit’s end. I’m paying you more a month than what I’m making in profit. There is something far, far wrong. You need to change your ways very quickly or I’m off and you won’t manage to get me back with some gesture of false loyalty like ‘half price stock’ for a limited period. A relationship is a two way thing. Both partners have to be loyal, caring, honest, trustworthy and unselfish for it to continue. Although I have written this letter I do feel that it will fall on deaf ears, but remember there are many other letters like this one written yet unsent sitting on many a car dealers desk all over the UK. I have years of experience at the coal face of the motor trade and don’t need some graduate who has never sold a car in their life patronising me and telling me how to run my business. All I want from you is for you to treat me with the respect I deserve and help me sell more cars. I’m not an overly demanding partner. Now here’s the twist though. I’m already your ex-lover. I am writing this letter on behalf of the great friends I have in this beloved industry who are feeling this way. They are currently still with you although I fear not for long. With so many offerings on the table it won’t be long before you will be writing a ‘please come back letter, I’m sorry' to my friends. I, along with thousands of car dealers in the UK, are looking forward to your public reply. Kind regards Jim Reid Car Dealer Magazines 'Dealer's Dealer of the Year' in support of and on behalf of the Car Dealers on TCD Forum

Of Course you are ... ! Never doubted you ...

Welcome on board ! to know more you'd have to put web address - with that it shows Tel No & possibly email ..so might as well post full details ! I Think it builds trust and get to know who's who / type of business / location etc and it could be that you have a car that I have a customer for or other way and at least if we know about each other without having to do a google 'research' its makes ir easy for us all ! Only my thoughts

I might change mine to Dot Cotton, keep me off the radar...

Its possible for us to put a face to a name and I don't think there are any regular contributors on here that I wouldn't be happy to shoot the breeze with over a curry or a pint (even better if both ) . My only concern sometimes here is with my username if I was to vent about a customer situation that it may come back to bite me as its not all behind closed doors so to speak.

Agree Gavin, Some have hidden agenda as you say and twist turn things ! I am who I am so nothing to hide and say what I think/Feel is best for me and my business or things which may help others ! #simples

Work this one out then... Fella wanted to look at a 7 seater Scenic full history nice car yesterday after hours , arranged all by text messages , so what could of been sorted with a 2 minute phone call took half the day via text, asked if he would be leaving a deposit if he liked it, yes he would he says So I told the Mrs I'd be home late , he turns up ... he needs a 7 or 6 seater cause he's got 4 kids, drives it likes it but says its £600 dearer than a five seater he's seen ..yes five seater thats not a typo ,and it's got no history ! but you wanted a seven seater , where's one of the kids going mate on the roof... Yeh but it's cheaper .... oh lord give me strength !