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It is a worry, although many EU countries seem to be at war with businesses. Try and start a small business in France! But there does seem to be a new breed of savvy customer who knows just enough about consumer rights to be able to 'work it' for themselves. My ex wife had a friend who would always complain after any purchase. Even if she was completely happy with the service and the procuct, complaining was the last piece of the transaction that she hoped would always bring a good will discount. She was particularly good at complaining about holidays; inventing the smallest problem to use as a lever for a discount. Who protects 'traders' from customers like that?

Great forum, works super fast on the IPhone !