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Welcome to a new way to chat to the motor industry. For us anyway. We know forums have been around a while. And we know there are some other forums out there that let you converse with other members of the motor industry. But we hope you'll embrace our new Forum and love it like your own. The Car Dealer team have been working very hard on integrating this forum into our website. Not only can you start posts in here just like any other forum by clicking 'Start New Topic', but by visiting one of the stories on our website and commenting on it a brand new thread will be created here too. It's a great way to share your views on the news. We know we've been lacking a commenting facility on the site for a while - you can thank spammers for that - but now this new solution takes things to the next level. You probably know the Car Dealer team is always online from our Twitter feeds and we'll be in here just as much, watching what you're talking about, taking note and diving in where we can. We want to know the topics that are affecting you. Is there something we should be investigating? A story we should be covering? All we ask is that you play nicely. Don't personally attack anyone. Don't be too aggressive or use inappropriate language. And no shameless self promotion from suppliers. And do let us know what you think. We're here. We're listening. Enjoy...

Great result! Well done CD team and all involved!

I have been using video for a couple of months. Feedback from customers is good and it has definitely helped sales. I try to keep the video's to 60 seconds and don't use the youtube facility to correct camera shake as it can make the video look very distorted. For me the goal is simply to give the customer that extra confidence to come out and see the car. Spielberg has nothing to worry about, but this is one of my "shoots": Not too bad for a smart phone....having said that, I still haven't shifted this motor.............

I would first look at each staff personnel record, then look at their values assessment? Have they done this and created a values pyramid for each staff? Humans work differently and are not always coin operated. Once you know your staff's values you will get the best from them, i often look through ours and have them in my draw next to me at all times, this works very well also when having to disipline staff as you can relate to their values. Also it is as simple as asking how they are today? And key questioning, "can i do anything to help you achieve ...... ?" Have you set goals with staff for the year, i know one of our technicins is working for a new caravan, the apprentice wants a Swift Sport, a painter wants a baby (can't help him though) Understand your staffs needs and wants, same as selling a car

I'd like to see over two days, or perhaps a choice of days a proper trade section with ample time to explore, everything from DMS / tyre / finance / workshop ramps etc anything and everything with time to explore and talk and then motivational speakers, great case studies from people who have done it through to the likes of Paul Megee, the fella Anderson was recently doing work for a large motorgroup recently. Would love to see a workshop called "How did i make my aftersales business become number 1 for CSI" with a proven reason, or how did i improve my retention by 20%? Real fact case studies by passionate people not salesmen trying to sell Video health check to improve your VHC upsell. Chip Thomas the Honda salesmen from America, youtube him, best speaker i've experienced in my 13 years, however Ameraica is too far to see him again.

I still do local news paper advertising, it works for me! think there are still the old fashioned customers who like to read / see it in the 'papers' ! tried Radio a few times , very expensive but not seen good returns - although I feel there should be its never been good , probably good for branding!

www.youtube.com/blackshawsgarage we've just started, interesting google search results