Mikey360 68 Posted February 8, 2019 Morning all, Is anyone else getting really crap customer services from Autotrader recently? I've had to call them everyday this week with technical problems and people not getting back to me via email or phone. It's just basic stuff like changing a phone number (had to call twice to get it changed over 2 days), address changes taking over a week, the "new business manager" not replying to emails etc. I've never spoken to my account manager, even after requesting he calls me when he wasn't busy on another call (this was back in early Jan) Called up today to make a complaint after the new trade portal has hidden things like retail checker and naturally my account manager wasn't available, spoke to a lovely lady called Vikki, she helped me find everything on the new portal, but she cant do much in the way of sorting complaints because shes not my account manager. Is it just my bad luck or are they always like this? Share this post Link to post Share on other sites
EPV 631 Posted February 8, 2019 Bad luck mate. I speak with several different people at AT including my account manager (who answers emails at evenings and weekends) and they are all spot on. PM me and i’ll See if we can subtly drop some names in the right places and get things improved for you. Share this post Link to post Share on other sites
Mikey360 68 Posted February 8, 2019 Thanks! Have just sent a PM Share this post Link to post Share on other sites
FHP11 8 Posted February 8, 2019 We've been moved over to this new Autotrader portal Does anyone else think its absolutely awful and they've spent a load of money fixing something that wasn't broken? Share this post Link to post Share on other sites
Mikey360 68 Posted February 8, 2019 24 minutes ago, FHP11 said: We've been moved over to this new Autotrader portal Does anyone else think its absolutely awful and they've spent a load of money fixing something that wasn't broken? Vikki asked me for some feedback on it as they're looking for things they can change if they're not working well! Share this post Link to post Share on other sites
Blenheim Car Sales 111 Posted February 8, 2019 1 hour ago, FHP11 said: We've been moved over to this new Autotrader portal Does anyone else think its absolutely awful and they've spent a load of money fixing something that wasn't broken? agreed, I really am not liking this at the moment, its all in the wrong places for what i am used to Share this post Link to post Share on other sites
Mark101 536 Posted February 8, 2019 Mine hasn't changed at all. You lot must be the gineau pigs Share this post Link to post Share on other sites
Arfur Dealy 823 Posted February 8, 2019 Mines is the same as usual.... I dread change.... Its like fecking supermarkets, why oh why do they move stuff..... Just to piss us off. Bunch of tossers all of em... Share this post Link to post Share on other sites
grant8064 219 Posted February 8, 2019 They're probably inundated with complaints about the new portal i'd guess Share this post Link to post Share on other sites
Mark101 536 Posted February 8, 2019 44 minutes ago, Arfur Dealy said: Mines is the same as usual.... I dread change.... Its like fecking supermarkets, why oh why do they move stuff..... Just to piss us off. Bunch of tossers all of em... Because it encourages you to search for your usual stuff and you might (probably will) stumble over something else for an impulse purchase (not the deodorant). Share this post Link to post Share on other sites
Mark101 536 Posted February 11, 2019 My AT Portal changed this morning - wow, that is shit. Can anyone tell me how you now swap adverts between cars. I stock about 14 cars and have 5+2 package, regularly swapping stock around so they all get some exposure? Can't find out how to do it on this new shitstym. Share this post Link to post Share on other sites
L-P 15 Posted February 11, 2019 11 hours ago, Mark101 said: Can anyone tell me how you now swap adverts between cars. I stock about 14 cars and have 5+2 package, regularly swapping stock around so they all get some exposure? Can't find out how to do it on this new shitstym. Mark, you need to click on "Quick Edit" which is on the main stock page at the top left. This then gives you the screen where you can quickly tick or untick as appropriate. Share this post Link to post Share on other sites
Mark101 536 Posted February 12, 2019 6 hours ago, L-P said: Mark, you need to click on "Quick Edit" which is on the main stock page at the top left. This then gives you the screen where you can quickly tick or untick as appropriate. No, I tried that and it just tells you that they are all on AT and Profile Page - if you then go back to the summary, it says Yes on some and Capped on others. Used to be able to just uncheck one car and then check another on the same page. Share this post Link to post Share on other sites
L-P 15 Posted February 12, 2019 16 hours ago, Mark101 said: No, I tried that and it just tells you that they are all on AT and Profile Page - if you then go back to the summary, it says Yes on some and Capped on others. Used to be able to just uncheck one car and then check another on the same page. That's strange. It works as it always did for me ? Share this post Link to post Share on other sites
It's me 615 Posted February 12, 2019 4 minutes ago, L-P said: That's strange. It works as it always did for me ? till tomorrow Share this post Link to post Share on other sites
L-P 15 Posted February 12, 2019 4 minutes ago, boring dave said: till tomorrow Share this post Link to post Share on other sites
