Dave2302 387 Posted January 13, 2019 10 hours ago, Arfur Dealy said: Update, MPC diagnosed senders in the tank, there’s two apparently, good news is instead of replacement there is a repair kit “approx £23” x2 plus fitting...... Bet your glad you didn't get RAC / AA etc Diagnosis god alone knows what they'd have said Share this post Link to post Share on other sites
Arfur Dealy 823 Posted January 16, 2019 All fixed and done, customer happy again 2 Share this post Link to post Share on other sites
Dave2302 387 Posted January 18, 2019 On 11/01/2019 at 4:02 PM, tradex said: Dave, not telling you how to suck eggs but these suffer from failed front end CV joints with similar noises, they can sound horrendous. Worth checking whilst all apart, inner and outer. Hi, Left front Wheel Bearing, 4very deep salty corrosion pits on outer race and 1 on inner race, balls colouring up straw colour I was surprised absolutely horrendous noise and harmonic at 30 mph, worse with speed but Driveshafts / CV's all perfect, it has had ABS Sensor and New Bearing, drives as lovely as they ever do now Customer on way to collect it 1 Share this post Link to post Share on other sites
Area 51 33 Posted January 18, 2019 On 16/01/2019 at 7:15 AM, Arfur Dealy said: All fixed and done, customer happy again Bazzin result here, one impressed billy and one happy Arfur... Good start too the weekend in my book.. Well done all here.. 9 minutes ago, Dave2302 said: Hi, Left front Wheel Bearing, 4very deep salty corrosion pits on outer race and 1 on inner race, balls colouring up straw colour I was surprised absolutely horrendous noise and harmonic at 30 mph, worse with speed but Driveshafts / CV's all perfect, it has had ABS Sensor and New Bearing, drives as lovely as they ever do now Customer on way to collect it RESULT! Nicely done here, another good one to end the week on. Share this post Link to post Share on other sites
Dave2302 387 Posted January 18, 2019 The E46 Turing BMW will be going home too after I've had my lunch Clutch and DMF plus Steering Angle Sensor fault due to Wanker Garage setting Tracking with Steering Wheel pissed, plus 2 new Bonnet Catches that arrived today, and a minor repair from a bump, (number plate and 2 kidney grilles) with a few paint touch ins, but the same wanker Garage absolutely destroyed the bonnet Catches with a crowbar / chisel because the Cable had become dislodged !! Share this post Link to post Share on other sites
Area 51 33 Posted January 18, 2019 50 minutes ago, Dave2302 said: The E46 Turing BMW will be going home too after I've had my lunch Clutch and DMF plus Steering Angle Sensor fault due to Wanker Garage setting Tracking with Steering Wheel pissed, plus 2 new Bonnet Catches that arrived today, and a minor repair from a bump, (number plate and 2 kidney grilles) with a few paint touch ins, but the same wanker Garage absolutely destroyed the bonnet Catches with a crowbar / chisel because the Cable had become dislodged !! What type of Pikey uses a chisel FFS.... lemme guess, skirt wearing swivel eyed relative of Sturgeon from the hills... Share this post Link to post Share on other sites
DPF 18 Posted January 18, 2019 On 16/01/2019 at 7:15 AM, Arfur Dealy said: All fixed and done, customer happy again Excellent! Happy day ! Share this post Link to post Share on other sites
Arfur Dealy 823 Posted January 18, 2019 2 hours ago, Area 51 said: Bazzin result here, one impressed billy and one happy Arfur... Good start too the weekend in my book.. Well done all here.. Mr Customer was very reasonable, even though it broke down leaving him stranded on the M3 the day after collection.... “This shit happens” was his attitude, so I wowed him with customer care, it really makes all the difference to me when the customer is polite and reasonable, then I bend over backwards for them. 2 Share this post Link to post Share on other sites
trade vet 697 Posted January 18, 2019 1 hour ago, Arfur Dealy said: Mr Customer was very reasonable, even though it broke down leaving him stranded on the M3 the day after collection.... “This shit happens” was his attitude, so I wowed him with customer care, it really makes all the difference to me when the customer is polite and reasonable, then I bend over backwards for them. Alternatively....Picture the scene at the Tamar and District Small Claims Court 6 months hence.....Judge to AD...I have taken into consideration that indeed you did ‘wow the claimant with customer care’ however he did breakdown and was left stranded on the extremely busy M3 motorway only one day after taking delivery which must have been a traumatic experience in the middle of winter.........I therefore award the claimant ££££...how would you like to pay. Share this post Link to post Share on other sites
Arfur Dealy 823 Posted January 18, 2019 28 minutes ago, trade vet said: Alternatively....Picture the scene at the Tamar and District Small Claims Court 6 months hence.....Judge to AD...I have taken into consideration that indeed you did ‘wow the claimant with customer care’ however he did breakdown and was left stranded on the extremely busy M3 motorway only one day after taking delivery which must have been a traumatic experience in the middle of winter.........I therefore award the claimant ££££...how would you like to pay. I’m not on your level with that reply, don’t understand your point ? Share this post Link to post Share on other sites
Area 51 33 Posted January 18, 2019 2 hours ago, Arfur Dealy said: , it really makes all the difference to me when the customer is polite and reasonable, then I bend over backwards for them. Couldnt agree more, Customer service in a nutshell.. and I reckon this gets you a thousand kind words; once you could never finance! Awkward arses I need to stand in the corner and do three turns whilst biting my lip otherwise I can take the bait, not proud of it at all.. Its fatal and I regret it.. Good result. Share this post Link to post Share on other sites
trade vet 697 Posted January 18, 2019 22 minutes ago, Arfur Dealy said: I’m not on your level with that reply, don’t understand your point ? Sorry AD......I am joking,it’s banter.....lost in translation,forget it,no offence intended. Share this post Link to post Share on other sites
EPV 631 Posted January 18, 2019 1 hour ago, trade vet said: Alternatively....Picture the scene at the Tamar and District Small Claims Court 6 months hence.....Judge to AD...I have taken into consideration that indeed you did ‘wow the claimant with customer care’ however he did breakdown and was left stranded on the extremely busy M3 motorway only one day after taking delivery which must have been a traumatic experience in the middle of winter.........I therefore award the claimant ££££...how would you like to pay. Christ is there ANY joy in your life? Share this post Link to post Share on other sites
Arfur Dealy 823 Posted January 18, 2019 42 minutes ago, Area 51 said: Couldnt agree more, Customer service in a nutshell.. and I reckon this gets you a thousand kind words; once you could never finance! Awkward arses I need to stand in the corner and do three turns whilst biting my lip otherwise I can take the bait, not proud of it at all.. Its fatal and I regret it.. Good result. Yes, ahh, understand and I couldn’t agree more, I don’t always help myself... in fact I’m really stubborn sometimes if they are rude..... I never have the intention or would never knowingly put a customer in that position, but when they’re assumption is immediately it’s my fault and I knew..... it rattles me 1 Share this post Link to post Share on other sites
Area 51 33 Posted January 18, 2019 1 hour ago, Arfur Dealy said: Yes, ahh, understand and I couldn’t agree more, I don’t always help myself... in fact I’m really stubborn sometimes if they are rude..... I never have the intention or would never knowingly put a customer in that position, but when they’re assumption is immediately it’s my fault and I knew..... it rattles me Remember being told "treat others how you would wish to be treated yourself".. Nothing wrong with this, just need to sniff out the mickey takers.. early on! Non the less, well done dealing with this one at such a distance and keeping the billie happy. He will be enjoying his motor this weekend and sleeping easy.. which is all part of the service we aim to deliver.. 1 Share this post Link to post Share on other sites
Ocsltd 133 Posted January 18, 2019 On 16 January 2019 at 7:15 AM, Arfur Dealy said: All fixed and done, customer happy again Where's the like button when you need it?! Like Share this post Link to post Share on other sites
trade vet 697 Posted January 18, 2019 2 hours ago, EPV said: Christ is there ANY joy in your life? Ha Ha..just read this,it gets worse,it must be the north south divide. To explain,it’s a bonus when you get a result like AD because when it happens your usual reaction is ‘here we go’ this will be £500 at least and a refund .I can recall instances where you successfully sort things out only for more aggravation to appear later on..So I was offering a light hearted ( I thought ) alternative view based on AD’s wonderfull statement that he had ‘wowed his punter with customer care ‘.I was imagining some awfull small claims court judge ( and they are) summing up the case and emphasising his statement...... and they do say ..... ‘and how would you like to pay ‘. I hope that clears things up for you southerners but I have my doubts. Share this post Link to post Share on other sites
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