umesh 336 Posted April 8, 2014 just read this on another platform , thought it may be of interest to all on here just in case anyone else has the same situation. Car Sales Vs The Law. Just a heads up guy's we lost a court case 2 weeks ago. A customer purchased a car & within a week we had to replace the clutch. After doing the work the customer did not pick the car up as he wanted his money back, we thought this was unfair as we had repaired the fault. The courts found in his favour, the reason given was we can resell the car and the customer was sold a car that developed a fault early in his ownership! So what do we do next time not even bother doing a repair? Crazy! Share this post Link to post Share on other sites
sparky 274 Posted April 8, 2014 I'm fairly sure that if a fault like that happens within the first two weeks of purchase the customer is entitled to a full refund, regardless of whether a repair has been offered or indeed done. A quick phone call would have clarified this, not the smartest move to go to court IMO. 1 Share this post Link to post Share on other sites
James Baggott 227 Posted April 8, 2014 Chaps - not going to get all 'sales' - but this is exactly what our Car Dealer Club is for. Legal advice comes as part of the package and it really works. Helped a dealer out in Portsmouth this week who was a member. It's operated by Lawgistics who are top guys. You can read about them and the members they help every month in Car Dealer Mag. They would have been able to tell this dealer exactly what to do before court was even mentioned... 1 Share this post Link to post Share on other sites
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