Full refund after 5 1/2 months 5000 miles engine blown up

[Glevum 6]

Where do I stand - a customer bought a 67 plate nissan qashqai 1.2 petrol with 68000 miles 5 and a half months ago, they have done over 5000 miles and the engine failed.

They took it into a local garage who diagnosed no compression on cylinder 4 and drove it back out again.

They wrote a letter quoting CRA 2015 that the car must be od good quality and fit for purpose etc and are demanding a FULL refund of 7495

We wrote back saying the 3 month warranty supplied has expired and we have no liability after over 5000 miles.

They replied stating that the engine damage occured whilst driving the car on a long drive and this was the first long drive they had made during their ownership and the previous 5000 miles were local driving so they are saying the fault was present at the point of purchase.

I know it soinds ridiculous but do you think they have any chance of winning the county court  case ?

[trade vet 701]

At what point did the engine fail,was it after they drove it out of the garage.Did they contact you immediately.Ask for a copy of the invoice from their local garage which should show the mileage in order to check the mileage since.I recall having something similar and the punter had been towing an oversized caravan which I spotted on StreetView.

You need to get as much evidence as you can and then contact Lawgistics .

[Halfpenny 114]

This is a Renault engine that has a variety of problems and is known to fail early. It was used in Renaults, Nissans, Dacias. There was a 'class action' claim against Renault in France.  A ton of info on the internet. There were improvements made in 2019. I will not touch one pre-2019. I think you could be in a difficult position with this one..