David M

The level of service we are receiving is hopeless. Taking ages which of course is impacting on the time it takes to be get the part exchange car in which knocks many deals sideways. CT's and retentions are the bain of our lives currently - a problem which is increasing year on year.

You guys are so right. The problem is that dealerships still persist with the thought that its "for kids" - despite the best efforts of manufacturers AND dealer marketing departments telling them otherwise. Really annoys me.

We are hopeful for the year ahead. You can honestly never tell though. There has been a lot of pcp and 0% written in the last 3 months certainly. Assuming manufacturers are still as competative and interest rates stay low 2014 should be OK. <crosses fingers>

I work in a Volvo franchise and we had a great Q3. Did over target with no self registration. Not sure if this is actually an indication that the recession is over or there are just mad deals about. People are getting lots of PPI payouts which I'm sure some are using as deposits. How was it for you?

Hello! Good to be invited to do some beta testing for you. Good idea this.