MOTORS

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Posts posted by MOTORS

  1. Posted

    28 minutes ago, NoMargin said:

    I should of clarified for occasional use with a twin mask like I use will be fine, if your in a spray booth everyday then yes air fed is the way. 1k acrylic paint is just at bad. We all use health, beauty, cleaning products, and stand in an auction hall without a mask, yet they can trigger asthma and all sorts of problems. 

    Just to clarify though, a twin mask will not filter Isocyanates.

  2. Posted

    1 hour ago, david gott said:

    Ive covered the plate with the original 12 plate, would I be best off doing a v62 and then putting the original plate on?

    You can't cover the plate with the old 12 plate. The original plate doesn't "exist" at the minute. Anyone doing an HPI check will get a report saying that the plate doesn't exist and that will put them off for sure. A V62 can only be used to tax and request a new V5 for a new keeper as long as there is no current keeper (car is in trade).

    You will either have to add yourself as a keeper and change the plate back to a 12 plate, or sell the car with the private plate on it. 

    Perhaps putting a plate over the private one for advertising just with "12" on it may help ?

  3. Posted

    4 hours ago, NoMargin said:

    Just put a twin mask on, and disposable overall on you'll be fine, could cause skin irritation or asthma(and that's being expose to it many years) but then again so can many other things we use in daily life, have you seen half the Shit the put/spray on our food and drinks nowadays, and as for the fumes the lads breathe in at auctions everday. 

    Sorry but this is such bad advice. You need an air fed mask run from a separate compressor well away from the spray area. Normal face masks don't protect from Isocyanates.  5 minutes without an air fed mask will cause tight chest and wheezing a couple of days later.  Be careful.

  4. Posted · Edited by MOTORS

    9 minutes ago, Okay dokay said:

    Feel free to leave the thread, plenty of good input from others. Your self importance and time management is of less concern to traders on here than the subject matter of the topic being discussed.

    The status of the vehicle is unknown fully, Lawgistics can only work with what we have, we are not preparing legal defence yet - it’s too soon.

    The idea of the thread was to identify what the law requires conclusively.

    LEFT. Gone to wash cars in the rain in the dark. More useful.

  5. Posted

    10 minutes ago, Okay dokay said:

    Lawgistics from what we/they know yes. But they are not jury and judge on these things, a claim can be filed in court regardless of what Lawgistics think - you are missing the point.

    I'm not missing the point. If you had given the full details and status of the vehicle at the start including the opinion from Lawgistics I wouldn't have wasted my time.

  6. Posted

    19 minutes ago, Okay dokay said:

    They are agreeing we are not culperable - plus the guy let a garage have a go at an EML problem 4 weeks ago and spent £600 which didn’t cure issues, we were never informed / given opportunity to see car or help. Introduction of 3rd party repairer distances us further from being responsible in our view. 

    Ill be honest I did interpret the CRA incorrectly, I thought we were only obliged to fix if faults present at time of sale, I didn’t realise it’s any new faults too (not inc wear and tear) according to some on here.

     

    18 hours after asking the forum for legal advice (and not opinions) you now say that Lawgistics confirm you're not culpable.....

  8. Posted

    3 minutes ago, MSP Motors said:

    If the mechatronic unit fails 2 months into a customer's ownership and you turn round and say sorry buddy, no faults present at point of sale, then I think that's a load of shit. One, the valve may not be registered as faulty on your tool, but it has obviously been exposed to excessive wear. I have had many of these fail and it's a fucking pain, however I've never turned round to a customer and said. "Sorry, but you're on your own". I can't see maybe people buying a 6k-10k car, owning it for a few months, then paying 3k at a main dealer to have their gearbox fixed.

    Legally.....it's mainly subjective!

    So it's not a moot point.

    We wouldn't tell a customer that, so it's not a load of shit. We take every car and every situation on it's own merits. You can't build a reputation by turning away warranty claims, but scans, PDI's and checks which the customer is aware of help to come to amicable agreements to resolve matters. 

  9. Posted

    8 minutes ago, Mark101 said:

    See I disagree - the warranty is valid for 3 months or 3k.  IMO the owner deserves the cars warranty to be validated regardless whether  the car is work a quid or a hundred grand.  Otherwise, what’s the point in doing what we do, what value do we add?

    Caveat - except when you have done a deal with Billy for a sold as is and he is renaging on the deal, i.e wanting his cake and eating it.

    Again, so what whether it was there before or not and IMO, even a clutch isn’t a wear n tear item within my warranty period (not sure what else could even be argued as wear n tear in a gearbox).

    I think it is completely reasonable for a customer to expect his gearbox to last throughout the warranty, regardless whether it is a wear and tear item or not.

    So not a moot point

  10. Posted

    2 hours ago, Mark101 said:

    I and the 3rd party garage both use the Snap On Solus, a great piece of kit but even that cannot go as deep as full dealer level diagnostics, so whilst you clearly make every feasible effort, it isn't fool proof and like you say, it won't pick up a worn bearing, so a moot point in this particluar OP.

     

    It would be a moot point if Okay Dokay had said the gear box has failed due to a worn bearing or gear etc. If the car wasn't scanned before sale there's no point in scanning it now. There are plenty of faults which show up on scans such as mechatronic valves, slipping clutch between gears etc. If there is a fault showing now that was not there when it was sold it's obviously developed since purchase, possibly a wear and tear item and possibly make it open to negotiation to resolve.

  11. Posted

    3 minutes ago, MSP Motors said:

    I like it, you do some basic checks before the car gets sold. A quick scan and test drive is about all you can do. However, to suggest these basic checks absolve you from and warranty from a failed gearbox is ludicrous. The customer signature to say there was no issues at POS, again is pointless. 

    Just imagine suggesting to a judge that the reason you didn't help the customer was because you scanned the car 3 months previous and the customer signed for it!

    I'd suggest what you are doing is just the norm. You get a car in, inspect for faults, fix the faults then sell on?

    3 minutes ago, MSP Motors said:

    I haven't suggested that the checks and scans absolve me from any warranty claim from a failed gearbox at all. 

  12. Posted

    14 minutes ago, MSP Motors said:

    The system is completely flawed in my opinion, with a ma

    The customer is not an expert. How can they determine the gearbox isn't fucked by signing a PDI?

    Without stripping down the gearbox before you sell the car and getting it independently inspected, you can not prove this

     

    12 minutes ago, Mark101 said:

    That might be the difference, you say we whereas I am I (by my self).

    Who does you scanning, I'm confused :lol:

    Customer signs to say that the car drove well without fault. Diagnostic scan printouts show no faults in gearbox (there are many codes which can show). Granted if a bearing or gear is worn it wont show on a scan. The point is that the things which do show on scans can be fixed before sale. Or if a fault develops say with a mechatronic unit, that would have shown on the scan before sale and has therefore gone wrong after sale.  

    If there is a fault with a car we show the fault code on the scan print, the repair invoice and further scans to show that the fault was fixed.

    I have a Snap On Solus Ultra. I carry it with me when I buy cars all over the country. The workshop also have a Snap On unit which they use locally. I collate the scans from both scanners to evidence that the car was fault free when we bought it and when we sold it.

    The system works well for me and customers like it.

  13. Posted

    3 minutes ago, Mark101 said:

    Who cares whether the fault was there at POS or developed since purchase?  Of course the fault developed since purchase, that's the whole point of a warranty and probably the reason a customer bought from a dealer instead of chancing their luck by buying privately.

    Is it just me, as responsible dealers (whom most here seem to be) - we ensure there are no faults at POS (unless noted and customer informed) and we honour our warranties within 3 months (or whatever term we agree).

    Why are we talking about getting out of fixing things (within warranty).  It might be a cheap car but to some people, spending £2k is the equivalent to some of us spending £20k.

    We offer a 12 month / 6000 mile warranty with every car we sell included in the price (self funded Lawgistics admin). Out of 1557 warranties issued we have only had a handful of claims totalling just over £2500. This is because we prep and check our cars so well. If a fault occurs after purchase which is a covered item them of course we repair. We have often carried out goodwill repairs for non warranty items. It's the non- warranty items which you reply upon the PDI and scans for.

    The point is we DO care whether the fault was there at the POS. It is upon us a dealers to prove that the fault was not there at point of sale. If you don't have a good PDI system backed up by diagnostic scans you are not conducting your own due diligence and have no hope of defending any unreasonable or incorrect claim.

    I posted a coupe of weeks ago about a Honda S2000 which broke a con-rod and customer tried to claim for a new engine. An independent inspection showed that the engine had been over-revved at point of failure by the valves hitting the piston tops. The independent report, our PDI and scans enabled us to reject the claim as damage was caused by customer. 

  14. Posted

    4 minutes ago, Mark101 said:

    How on earth can you drive every car 100 miles?  for me, that would be 1500 miles per month on top of sourcing, collecting, prepping, advertising, selling, warranty repairs oh and sleep - not realsitic.

    I collect all cars myself. Inspect, test drive and diagnostically scan at point of purchase. I collate the scans from point of purchase, at workshop and at point of sale. Error free scans showing chassis number, mileage (sometimes 300 miles driven), dates and times are very helpful to me in proving that the car was fault free during the time with our business and was sold as such. 

    We do all of our prep work ourselves including full bodyshop. We use a third party workshop for MOT, servicing and PDI inspection and diagnostic scanning.

    The system works very well for us. When we have a complaint the fact that we have documented diagnostic scans showing mileages, dates and times as well as a 138 point PDI check sheet, helps us do defend our position and ultimately come to a mutually beneficial outcome.

  15. Posted

    Depends how many miles it has covered in 3 months. 

    If you have a signed PDI showing no faults (which states next to customer signature "I confirm that I have test driven and inspected the vehicle and there are no apparent faults, other than those listed above") the fault was not present when you sold the car. We scan every car 3 times (at purchase, after 100 miles and at point of sale) and give copies of the scans to the customer showing no fault codes and in this case no transmission faults.

    If the car shows an error code now, then the fault has developed since purchase.

    I would recommend Lawgistics. We have a contract with them and can discuss such matters to decide what the best course of action is.

     

  16. Posted

    16 minutes ago, met said:

    The potential must be unlimited!:D

    It's great for what I call "digital hoovering". When you've valeted a car and taken your photos then you look at a photo and see a mark on the trim you've missed you can just remove it without having to go back outside (when it's probably raining by now) to take another photo.  We never use the editing software to misrepresent the cars condition, just to make life easier for ourselves.

    • Like 1

  18. Posted

    My conversation is generally based on "if something goes wrong with the car will you expect me to help you with the cost of repair?" Normally the answer is yes and so I confirm "If you take all my margin I will have no money left to help you with therefore my price is fixed".  If the answer is no, I briefly outline their rights under the CRA and let them know that it is not an option for us to duck our responsibilities, therefore the price is fixed. 

    Asking the customer if they would work all week for less pay normally works equally as well.

    Quality cars, fully checked and warrantied are worth the asking price.

    • Like 1

  19. Posted

    On 16/08/2018 at 1:30 PM, MOTORS said:

    Yes, get the car back to your mechanic.

    We sold a 2002 Honda S2000 a couple of years ago with full Honda serv hist 93k. Broke a con-rod and made nice hole in the side of engine. Customer wanted a full refund.      I employed the services of ACE Inspection engineers who reported that the valves had bounced off the piston heads immediately before engine failure (physically marked) . Their    report stated that the driver had probably mis-selected a gear and over-revved the engine causing the failure. Customer collected the car with tail between his legs and got it        repaired elsewhere at his own cost.

    Don't give up too early...

    If you are going to get the car inspected you need to draft a letter to the customer carefully worded giving him the option to object to your choice of independent examiner. It makes a big difference to awarding of costs in court (if it gets there) and you must comply with the CPR35 & PF35 Civil Procedure Rules from the start. I have a copy of my letter which was sent to my customer. I can't upload it as it's too big but if you PM me I can let you have a copy.  Obviously I recommend that seek your own independent legal advice as well.

    • Like 1

  20. Posted

    If you told him £11,489 I would leave it at that and take it on the chin.  Trying to change the price now might provoke some unwelcome bad feeling / feedback / review.  When he picks the car up you could mention it to him that you actually made a mistake with the price but you are an honourable chap etc and wouldn't dream of going back on a deal.

  21. Posted

    Best solution is to register the customer as new keeper "again", then they can put the cherished plate on retention in their name. Once it's on retention (V778) and you have the V5 with the age related plate declare the px in trade again. When the customer wants to transfer the cherished plate on to their new car the V5 for the new car and the retention certificate needs to be in their name.

    If you register yourself as the new keeper, the retention certificate will be in your name. You would then have to add the customer as Nominee on the V778 before they can transfer the plate to their new car.

    Customer needs to pay you £80 as thats what they would have paid if the transfer had been done "normally"

  22. Posted

    I originally found this forum by searching for another car dealer just for interest. The dealer came up as a participant on this forum on Google. Any member of the public can do the same and can read all the banter / comments if your dealership is named with your username on the forum. :ph34r:

  23. Posted

    4 hours ago, Mark101 said:

    All done and dusted, filed - next.

    Worst case - + 1 keeper and a delay - happens once in a blue moon and rarely affects the cars value IMO.

    If is needs work, by the time it is done, readvertised, found a new buyer - then the log book shouldn't be too far behind.

    It's just part of the job.

    That's what I do. Registered keeper on line before they leave, every time. Emails from DVLA are dated and time stamped so if customer gets speeding or parking ticket it's their problem.