Dealer

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Posts posted by Dealer

  1. Posted

    Cut a long story short the judge has given extra time and claimant now has to get 3 independent assessors and pass their details to me, I choose 1 and only after that "expert witness" report has been submitted will they continue the process. 

    Still up in the air for now, however on picking up on some of the judges points today he mentioned on more than 1 occasion about age and value of the vehicle etc this gave me some optimism. I was really worried before as I had read a thread on here about the chap who sold the galaxy automatic where the claimant kept driving it to destruction yet he still lost. 

    Thanks to all those who gave their advice and kind words today. Will be updating again when I have more information. 

    • Like 1

  2. Posted · Edited by Dealer

    3 hours ago, jason doyle motor sales said:

     can i say, im miffed you havent come back and told us you were going to court so we could advise you further before the day

     

    you really need to make this so called tech answerable in court

    or have put to the court beforehand you wanted an independant inspection (its too late now and in my case i was denied anyway)

    regarding the future for anyone reading you really need to lay down thick on your invoice that they are buying a s/h car have been on a test drive and have nothing to report,get them to sign it and also make sure ANY car you retail has a proper pdi with records /a new mot/ and also the customer signs all this paperwork

    keep it all together because if you dont and you need it its sods law somethings gone missing

    i keep all copies of everything on paper (i use lots of ink) but it means if any electronic device crashes i can go to my home to my cellar and pull everything out

    then when you go to court you can show you used all due diligence and that the car was fit for purpose and commensurate with age there will be was and always will be minor leaks debonding of components at 10 years plus

    i think you are going to lose but the judge will not give the full amount but maybe 50% of the claim

    please use someone like lawgistics in future if you cannot mount a watertight defence

    its basically 10 months of hell if you fight these cases on your own with no help from people like lawgistics

    Jason, you are partly correct in what you are saying, just haven't had time to do a more thorough preparation for it. I have obtained a fresh mot carried out last month and also a report from the garage in response to that of Volvo. I've also got evidence of daily use of the vehicle showing that I've travelled a few hundred miles in it without issues.

    It has made my life hell and as I said earlier I'm considering getting out of the game, it's not that we sell rubbish and have stuff like this all the time as that isn't the case but this sort of scenario really gets to me and makes what is already a hard game even harder if that makes sense. 

  3. Posted

    41 minutes ago, XFS said:

    Buyer Declaration.

    I have inspected and driven the car. I am satisfied with its overall condition and have accepted any wear and tear to the bodywork, interior, mechanical and electrical components as commensurate with the age, mileage and previous use of the car.

    Seller Declaration.

    I certify that the car is delivered in a safe and roadworthy condition and complies with current motor vehicle construction and use regulations and at the time of sale would pass or has passed the current MOT test.

    Your statutory rights etc, etc, etc

    As part of my PDI I always MOT a car or if its been MOT,d recently, have it pre- MOT'd by a certified MOT tester.

    That is exactly what I would do. 

    Its pretty obvious a "free" health check is is close to a scam as you can get without actually being a scam. As part of my court submission I would also want to know how many cars over 5 years old have had a clean bill of health and what the average cost to rectify "faults" found in a "free" health check are per vehicle.

    Already rang them when this first came about, they don't want to know. They aren't going to turn up at court and the customer is using this as their expert advice /evidence etc

  4. Posted

    For those of you who recall/contributed to this thread some time ago, the day of reckoning is finally here. 

    The customer went ahead and issued court proceedings despite me changing some items on the car that didn't warrant doing such as the tyre, check strap, rack end etc. Either way I was never going to be able to keep this person happy. 

    Today is my day in county court and I'm not at all confident having read others experiences on here since I first posted this. The whole episode has undoubtedly got to me and in the future with consumer laws etc it's only going to get worse. I have thought long and hard about jacking it all in if I'm honest. Be back later with the verdict. 

  5. Posted

    2 hours ago, JA Trader said:

     

    2 hours ago, JA Trader said:

    Its a 15 year old highly modified clio cup i cant change what it is.

    I'm going start using this line (highly modified clio cup excluded). Good thing to get across, always learning in this game. 

  10. Posted

    11 hours ago, CRW said:

    Customers always generally want too much for their part ex, but just remember, other dealers aren't going to be offering retail money either.

    You need to keep away from overly discussing the part ex allowance and talk about the cost to change. 

    Around here there are some dealers who's prices are eye watering, I generally undercut them by £500-£1000 sometimes.  Of course they can offer £200 more for the part ex car, but the cost to change is still going to be more.

    On the flip side, I do enjoy it when the customer starts a conversation with " I don't suppose mine is worth anything?" or "Really, you would take it back in part ex?".  

    Where are you based please? Local dealers to me have massively over inflated prices and just today I had a woman telling me she'd been offered so much more by the other garage blah blah blah. I wonder sometimes do they actually sell anything or just hope that customers turn up that have no idea about market prices. 

  12. Posted

    2 hours ago, Grantlfc81 said:

    How did everyone’s weekend go with the rain? Our busiest ever Saturday with terential rain, sun came out today and didn’t see a soul

    Nothing all weekend, may as well have closed. How many did you sell Grant? 

  14. Posted

    I've said it before and I'll say it again........ Rating system would cut the wheat from the chaff. If a vendor was constantly having bad ratings then the prices they achieve for their stock would reflect this thus management would have to change their business model with the trade side in order to get decent money from the buyers on there. I don't buy off there any more, fed up with liars and having to get train tickets back, when I walked away from a car that took me around 5 hours to get to (3/4 different trains etc) then I made the decision to cut ties. I've had the arguments with Ian (Hodges as BHM referred to him as) and you just get a load of bull from him, there's no enforcing their policy that Jack references in the post above at all yet they won't shut that vendor off either as it's an income stream. 

    Jason hit the nail on the head it would take a mass boycott for anything to be done but sadly this will never happen 

  18. Posted

    1 hour ago, Scooby who said:

    Count yourself lucky. I find the local customer can sometimes be the worst, always dropping by looking for bulbs, wipers and silly things as part of the warranty 

    Yep my sentiments exactly, they think you are their friend who can get them any parts/labour at mates rates rather than paying to maintain their own vehicle. I still get them 18 months on! 

  20. Posted

    15 minutes ago, Arfur Dealy said:

    Best month of the year so far, 14 sold from an average of 11, great stats and very good margins, but most importantly not one moment of my time wasted on a "no show" or "just wanna av a look". All pre-paid deposited and collected on time as managed. And since stopping all weekend collections from April, every car was collected by 4pm Monday to Friday only.  :)

    Nice work if you can get it Simon! No weekends at all anymore? 

  23. Posted · Edited by Dealer

    Felt some sense of relief wash over me having read your replies. Thanks, as it makes me not feel so bad about it. I know it'll always pick up at some point but when it's like this you can't see the end of the barren spell. 

  24. Posted · Edited by Dealer

    Been a while since we have had a thread like this, thought I'd start it off as I'm having such a torrid time at the moment. Despite our stock levels actually increasing we are selling less. 

    How's others finding it, do you ensure that you have the "good price" or "low price" and if so does this tend to make your sales go quicker in terms of turn days. 

    Don't think we are doing anything differently it's just blooming dead! 

  25. Posted · Edited by Dealer

    On 08/04/2019 at 7:26 PM, Mark101 said:

    lol :o

     

    4 minutes ago, Dealer said:

    Mark......... It's been a while since you told us you had jacked AT in, I have to ask, how is it going please without the big monthly bill?