Honestly I see it like this. We sell nice cars, we try and have many pics video etc online beforehand. Most people who come to us to view a car with the intention of buying it do. We give them no reason not to. Doing delivery is the same. I personally prefer a quick phone call / email exchange, payment and then send the car on to the customer. I can spend time doing other stuff. We very rarely have issues with it. I won't do delivery for certain customers if they sound like it will be a nightmare but most buyers who opt to go for it are confident and decent buyers looking for an easy transaction. A nice hands up sale if you like.
Do the job right, look after folk? nothing to fear. Absolutely nothing at all in my opinion.
Bollocks the sub prime fuckers are the pickiest most entitled twats who all know their rights are can't wait to pose with a compo face. Don't take responsibility for anything and nothings ever their fault.