Leaderboard

'Her indoors' will have chipped it whilst out to lunch showing her gin drinking pals her new 4x4, and after giving her grief upon her return home, he will then have apologised, hugging her and telling her not to be upset, he would just take it back to the dealer and blame him for not pointing it out when he took delivery ('the scoundrel') insisting highly upon a repair... In fact, the more he thinks about his great idea, he might just push for a screen replacement instead! What a clever chap he is and his wife gets to rest easy knowing he's focusing his full attention on the poor bugger who sold it to him and she can calm her nerves with another bottle of gin. Or some other similar bollocks he cooked up. I would be polite but tell him to get knotted...you done your prep before sale and I'm assuming he signed a pdi on handover so you have nothing to resolve here.

That has already been repair or attempted to be repaired before, I can see that from here, as for the bubbles in the pit fill, very poor job indeed. It is unlikely to spread although that pit fill will fall out in time. Windscreen repair is easy to do well with the correct tools and training, unfortunately here in the UK people seem easily conned when it comes to repairs.

Even with a cash sale we do choose our customers! We've now got our card machine - so just waiting for our first car payment customer... Typical that we have people asking about card payments when we don't have a machine... When we do, where are they?!

I'd tell him where to get off. How do you know he didn't get it on the way home. He should have checked the car properly... And £75? Jesus, why is he moaning. And I'm on the customer's side of the fence...

Shouldn't be more than a tenner for a windscreen repair via his insurer. Tell him to get his insurance co's approved repairer to mend the chip (not a replacement screen - shouldn't need it from what we see in the picture ) and for him to send you a VAT receipt for a goodwill refund. Chances are he won't bother. However, from the wording of the Email, I suspect he probably will. Recorded delivery. CC'd to your local Trading Standards. And the AA, the local paper, TripAdvisor, That's Life and Rogue Traders c/o the BBC via FaceSpace. If he insists it's £75 for a repair (which it won't be), or that he wants a new screen, I would suggest he supplies you with a copy of the insurance schedule as proof of costs. Then call Autoglass or whoever on his behalf and make the arrangements for them to repair it and send you the bill. Or call his bluff and say it wasn't there when it left you. Or tell him you've ceased trading. Maybe not that.